Program Manager

Job description

**Calling all innovators - find your future at Fiserv.**

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.

We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely.

Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

Program Manager

**About your role:**

As a successful Program Manager, you will ensure that Fiserv delivers on its commitments to our financial institution partners as part of our growing Digital Solutions business unit.

We provide online banking and mobile financial services applications for over 2,300 financial institutions and millions of customers.

You will serve a meaningful role in driving client satisfaction in partnership with stakeholders across the organization.

**What you will do:**

+ Execute Digital Solutions initiatives with expertise in program management frameworks and best practices: define project plans, coordinate resources, manage implementation activities, and develop all process associated with program rollout and ongoing support
+ Lead initiatives to support our clients’ needs - work with Product Managers, product development, and client account management teams to build, optimize, and bring products & programs to market
+ Manage multiple projects simultaneously in a fast-paced ambiguous environment while delivering work on time
+ Drive cross-functional teams and collaborate closely and communicate effectively with internal and external partners to ensure alignment of goals and tasks
+ Lead, track, and report project performance, resource allocations, cost, and quality
+ Proficiently execute against key business success metrics including financial targets and client experience metrics
+ Proactively drive action through collaboration and flexibility
+ Support deployments for financial institution clients, which typically occur outside of standard business hours

**What you will need to have:**

+ 6+ years of experience in business and IT program & project management
+ 4+ years of experience in effectively driving delivery of products to clients
+ 4+ years of experience with client facing responsibilities and communication
+ Strong experience in data-driven management, metrics, and reporting
+ Bachelor's degree in business, operations or a related field required

**What would be great to have:**

+ 3+ years of experience in digital banking, or Financial Services & FinTech industries
+ PMP or equivalent professional project management certification
+ Experience with Waterfall and/or Agile methodologies
+ Experience working in a cloud environment, preferably Azure

**How you’ll work:**

+ Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech; this role is on-site Monday through Friday

**Sponsorship:**

+ You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.

Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role

**Salary Range**

$78,000.00 - $138,000.00

_These pay ranges apply to employees in New Jersey and New York.

Pay ranges for employees in other states may differ._

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.

Please:

+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**Our commitment to Equal Opportunity:**

Fiserv is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com .

Please note our AskHR representatives do not have visibility to your application status.

Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

**Note to agencies:**

Fiserv does not accept resume submissions from agencies outside of existing agreements.

Please do not send resumes to Fiserv associates.

Fiserv is not responsible for any fees associated with unsolicited resume submissions.

**Warning about fake job posts:**

Please be aware of fraudulent job postings that are not affiliated with Fiserv.

Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Required Skill Profession

Other General