Program Manager

Job description

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

Directs the efforts of a staff of project managers and/or project resources to meet established goals and objectives for assigned projects within the Financial Crimes Risk Management team.

Additionally, may manage projects involving new product implementations, third party engagements, system updates/integrations, large-scale process enhancements, and acquisition integration.

Governs the Standard Project Lifecycle, providing project oversight and validating judgment, ensuring all Quality Milestones and Transition Point Reviews are timely and effectively performed, and approving all standard project deliverables for appropriate content.

Coaches (initial and on-going) project managers on all aspects of the Standard Project Lifecycle.

Works closely with Financial Crimes Risk Management team members and Line of Business Partners to understand their business / project needs, and allocates project managers accordingly.

Ensures Business Partners fully understand the Standard Project Lifecycle and their required roles in the process.

ESSENTIAL JOB FUNCTIONS
• Leads one or more projects in a fast-paced, dynamic environment, which may include directing third party resources as well as virtual teams.

Must be familiar with system scope and project objectives, organizational change management methodologies and techniques, as well as the role and function of each team member to effectively coordinate the activities of the team.

Orients members of the project team on the Standard Project Lifecycle Framework.

• Must be familiar with Financial Crimes related regulations (i.e., Anti-Money Laundering, Bank Secrecy Act, and Office of Foreign Assets Controls) and general risk mitigation requirements.
• Develops and grows partnerships and foster relationships with senior functional managers and their management teams to prioritize projects and set/ receive direction to achieve business objectives.
• Supports business case development; performs project registration/consolidation/prioritization as required; creates funding plan; and administers project pipeline checkpoints to drive delivery and mitigate/resolve bottlenecks
• Defines and manages project scope, scope changes, objectives, requirements, deliverables, and value proposition that support the diverse business goals and interests of multiple stakeholders
• Develops integrated project plan; identifies and manages project dependencies and critical paths; and tracks/reports project milestones as well as status
• Estimates resources needed to achieve project goals; tracks utilization; determines and assesses need for additional staff and/or vendors; manages on/off-boarding; and monitors/manages vendor performance on labor resources
• Drafts and submits project budget proposals and recommends subsequent budget changes where necessary; conducts cost forecasting and actual trackingas well as variance reporting
• Identifies, tracks, escalates and resolves issue conflicts; performs impact analysis and prioritization; manages dependencies and track/monitors; and escalates risk with corrective/ mitigating actions
• Tailors methods and metrics; administers configuration management/version control; adheres to project policies/ standards; performs project assessments; coach/ mentors teams; and manages deliverable reviews and sign-offs
• Leads communication planning, execution and reporting with project team members; liaises with key stakeholders
• Supports development of change management planning, design and implementation including communication and training.
• Manages documentation and the knowledge transfer to the “business as usual” functions; conducts “lesson-learned” reviews
• Manages the execution of vendor contract(s) and ensures adherence to contract provisions, where applicable

REQUIRED QUALIFICATIONS
Education/Certifications: Bachelor’s Degree or equivalent work experience required.

PMI certification required.

Knowledge and experience in the financial services industry a plus.

Knowledge and experience with standard project development/management methodologies and tools required.

Experience: Five or more years of increasingly complex project related experience required.

Competencies and Skills:
• Demonstrates critical thinking, problem solving and conflict management skills; ability to “connect the dots”
• Assesses and coaches to strengths and developmental needs of project team members and direct reports.

Shares knowledge, insights, and experiences to help others develop.
• Thinks, plans and executes on multiple levels
• Organized, self-disciplined, leads others towards common outcomes and strategy execution
• Credible leader with established reputation for presenting and gaining support for ideas/solutions
• Proven demonstration of Key leadership competencies
• Can clearly articulate vision for future state; provide big-picture view/ enterprise view; decisive and directive when necessary
• Fosters and encourages frequent, open and honest feedback; learns from setbacks and mistakes to drive improvements; independently seeks out learning opportunities
• Highly polished and confident communication ability; possess written, verbal and stand-up presentation skills.

Adjusts communications to audience.
• Takes the initiative to understand the business impacted by the project, current, trends and information that could impact the business and organization.

Stays up to date on current industry best-practices

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $100,000to $130,000 annually depending on location and job-related factors such as level of experience.

Compensation for this role also includeseligibility forshort-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 10/19/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

Required Skill Profession

Operations Specialties Managers