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Urgent! Program Manager, Buyer Risk Prevention, Customer Escalations Job Opening In Seattle – Now Hiring Confidential
Have you ever thought about what it takes to detect and prevent fraudulent activity among hundreds of millions of eCommerce transactions across the globe?
What would you do to increase trust in an online marketplace where millions of buyers and sellers transact?
What kinds of processes and systems would you build to maximize customer satisfaction?
If this sounds interesting, then you may be a great fit for the Payment Risk, Product and Program Management team.
We are seeking a Program Manager who is passionate about process and systemic improvement initiatives in the Payments risk space to reduce defects and improve experience for our highly distressed customers.
The PM will be responsible to build out mechanisms and processes to help improve CX and integrate the techniques into Payment Risk business unit.
The PM will leverage Customer data via Executive Escalations to help us understand and respond to key challenges and successes of our programs.
Roles and Responsibilities:
Project Management:
1.
Gather requirements, document functional specifications, identify stakeholders and process partners, identify defects and gaps, contribute cross-functional solutions, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks and make tradeoffs.
2.
Conduct customer research, identify gaps in product/experience offering, and design solutions that address unmet customer needs
Reporting:
1.
Deliver progress of multiple projects providing regular updates to senior leadership.
2.
Monitor and report risks with actionable insights; anticipate and resolve roadblocks.
Results & Accountability:
1.
Challenge assumptions of why a process or service failed; ask questions to get to the root of the problem.
2.
Strong commitment towards goals and outcomes and to ensure completion within established timeframes.
Collaboration and Team Management:
1.
Manage partner relations, performance and customer experience, set objectives and success criteria, and drive towards operational excellence.
2.
Partners with global process owners, Site leaders, Operation managers in identifying, defining and executing various process improvement projects
BASIC QUALIFICATIONS
- 3+ years of program or project management experiencePREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience✨ Smart • Intelligent • Private • Secure
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Unlock Your Program Manager Potential: Insight & Career Growth Guide
Real-time Program Manager Jobs Trends in Seattle, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Program Manager in Seattle, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 432650 jobs in United States and 3754 jobs in Seattle. This comprehensive analysis highlights market share and opportunities for professionals in Program Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Confidential is currently hiring and seeking a Program Manager, Buyer Risk Prevention, Customer Escalations to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Program Manager, Buyer Risk Prevention, Customer Escalations Jobs Seattle.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Program Manager, Buyer Risk Prevention, Customer Escalations Jobs United States varies, but the pay scale is rated "Standard" in Seattle. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Program Manager, Buyer Risk Prevention, Customer Escalations typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Program Manager, Buyer Risk Prevention, Customer Escalations interview at Confidential, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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