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Urgent! Program Manager (Call Center) Job Opening In Norfolk – Now Hiring TechOp Solutions

Program Manager (Call Center)



Job description

TechOp Solutions is seeking a Program Manager (Call Center) who can provide masterful guidance in a federal contact center environment.

This role is responsible for leading and managing daily operations of a call center to ensure efficient service delivery, high-quality customer interactions, and the achievement of organizational goals.

This role provides direction to supervisors and staff, drives performance, and supports a culture of excellence in customer service.

Successful candidates will have excellent interpersonal skills and the ability to manage a large, distributed team.

Responsibilities:

  • Drives overall program execution, staff management, and performance.

  • Oversees service recovery and ensure compliance with SOPs. 
  • Serves as primary liaison with Government COR/CO.

  • Analyzes call center data, prepare reports, and present findings to leadership with recommendations for operational improvements.

  • Develops and implements operational policies, procedures, and process improvements.

  • Other duties, as assigned 
  • Requirements

  • BA/BS (Preferred )
  • At least 12 years of call center management experience
  • Must be able to obtain and maintain government agency suitability requirements as a condition of employment 

  • Required Skill Profession

    Operations Specialties Managers



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      Unlock Your Program Manager Potential: Insight & Career Growth Guide


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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TechOp Solutions adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
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      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
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    • Interview Tips for Program Manager (Call Center) Job Success
      TechOp Solutions interview tips for Program Manager (Call Center)

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
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      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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      Final Thought:

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