<p><b>Job Title: Program Manager</b></p> <p><b>Client: NIH </b></p> <p class="Default"><b>Duration: Full Time</b></p> <p class="Default"><b>Responsibilities:- </b></p> <ul> <li class="Default">Manager and accountable for all staff supporting this SOW </li> <li class="Default">Manages day-to-day operations of the entire IT Support team (BIR and ITOTS) ensuring that resources are allocated effectively, and that projects and deliverables are completed on time </li> <li class="Default">Provides project management for IT Support roadmap, projects and deliverables </li> <li class="Default">Assists the Chief of ITOTS and IT Support Federal Manager and the Chief of BIR Federal Manager to develop and implement IT programs and projects that align with the ITB's strategic goals and objectives </li> <li class="Default">Identify and mitigate risks that could impact the success of IT Support, including technical and operational risks </li> <li class="Default">Manage the impact of changing policies and ITB programs, including communication, training, and support for NIMH staff affected by the changes </li> <li class="Default">Establish key performance indicators (KPIs) and metrics to track the progress and success of IT Support and make data-driven decisions to improve IT Support related program outcomes </li> <li class="Default">Identify opportunities for process improvement and innovation driving efficiencies and enhancing IT Support related program outcomes </li> <li class="Default">Identify opportunities to improve processes, tools, and procedures to enhance efficiency, quality, and customer satisfaction.
</li> <li class="Default">Generate and analyze IT Support performance reports, identifying trends, areas for improvement, and opportunities for optimization.
</li> </ul> <p><b>Desired Qualifications:- </b></p> <ul> <li class="Default">10+ years of relevant, applicable professional experience </li> <li class="Default">Bachelor's degree from an accredited college or university.
</li> <li class="Default">Experience with developing and maintaining Strategic Roadmap.
</li> <li class="Default">PMP or FAC-PM-II+ certification </li> </ul>