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Program Manager - Custodial Operations Job Opening In Wilmington – Now Hiring ServiceSource, Inc

Program Manager Custodial Operations

    United States Jobs Expertini Expertini › United States › Jobs › Wilmington › Other Management Occupations › Program Manager Custodial Operations

Job description

Make an impact by joining ServiceSource, a champion for people with disabilities.

Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Job Summary

Responsible for maintaining the quality control program, certifications, and managing the integrity of the contract operations with the establishment of policies, procedures, practices, forms, and measurements.Assure appropriate reports are provided to management and timely communication occurs internally.Work closely with contract personnel and employees to ensure compliance with requirements of the contract.Implement and maintain a comprehensive training that incorporates best practices and trends.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

These duties and responsibilities will be rated on the Annual Performance Review.

  • Manage contract including processing paperwork including monthly billing, ensuring files meet contract requirements, interfacing with the contracting agencies/customers as required, and preparing invoice materials and reports.

    Plans and schedules and functions for three contract sites, estimates contract costs, and maintains contact with customers and vendors.

  • Submit quotations and estimated completion dates direct to Assistant Director/Director of Operations for final approvals prior to submitting to customer.

  • Establish and maintain high standards in all service areas.

    Implement best practices and standardized procedures to improve efficiency of subordinates.

    Should perform Time Study Method Analysis and daily inspections to set service standards on contract work.

  • Manage, train, and communicate any changes to supervisors to ensure they can supervise sites independently.

  • Create and maintain a preventative maintenance program for all equipment.

    Ensure all identified staff/employees are trained and prepared to use any equipment assigned to contract

    • Additional Responsibilities

  • Maintain official contract records; to include contracts and amendments, budgets, reports, labor, and material costs, and supporting compliance data.

  • Establish efficient production and quality control procedures.

    Cross train employees for scheduling versatility.

  • Complete Performance Evaluations on subordinate staff members and employees and initiate requests for wage changes.

  • Oversee the cleanliness and safety of all off-site locations, equipment, and vehicles.

  • Advise Asst/Director of Operations on a timely basis, on all personnel and production-related issues.

  • Ensure all purchases are within approved contract budget(s).

  • Complete any task deemed necessary for the effective operations.

  • Perform other responsibilities as assigned.

    • Qualifications: Education, Experience, and Certification(s)

  • High school diploma or General Educational Development (GED) required.

  • Prefer two-year degree in Facility Maintenance or Business Management.

  • Minimum 5 years supervisory experience in custodial services required.

  • Experience working with people with disabilities is preferred.

  • Customer relations experience preferred.

  • Carpet and floor care experience preferred.

  • Must hold or be able to obtain any government required clearance levels.

    • Knowledge, Skills, and Abilities

  • Ability to discover and develop abilities.

  • Ability to cooperate with others.

  • Excellent reading and writing skills.

    • Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is required to sit, talk, and hear.

    The employee will need to walk within an office setting.

    The employee may occasionally lift or move office products and supplies, up to 50 pounds.

    Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    The noise level in the work environment is usually quiet.

    What We Offer – for Benefit Eligible Employees May Include:

    Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

  • Health coverage for you and your family through Medical, Dental, and Vision plans.

  • Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

  • A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

  • Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

  • To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

  • A generous paid time-off program in which the benefits increase based on your tenure with the company.

    • We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class.

    We are an E-Verify Employer and a drug-free workplace.

    Pre-employment background checks are required for all employment positions.

    PAY TRANSPARENCY POLICY STATEMENT:

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

    However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information

    Required Skill Profession

    Other Management Occupations


    • Job Details

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ServiceSource, Inc adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Program Manager Custodial Operations Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Wilmington. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Program Manager Custodial Operations?

    Key qualifications for Program Manager Custodial Operations typically include Other Management Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Program Manager Custodial Operations Job Success

    ServiceSource, Inc interview tips for Program Manager Custodial Operations

    Here are some tips to help you prepare for and ace your Program Manager Custodial Operations job interview:

    Before the Interview:

    Research: Learn about the ServiceSource, Inc's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

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    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Program Manager Custodial Operations interview at ServiceSource, Inc, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ServiceSource, Inc's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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