Program Manager Day Support Services for Adults with Disabilities

Job description

Make an impact by joining ServiceSource, a champion for people with disabilities.

Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities .




Join Our Team!

ServiceSource is proudly hiring a Program Manager to oversee the daily services of our Oakton, VA Community Integration Center.

Our programs provide a variety of services for adults with developmental disabilities such as: community integration, skill building, active engagement, recreation, and vocational training, as well as a variety of medical and behavioral supports at all levels of intensity.

ServiceSource has been building partnerships and providing services for adults with developmental disabilities across the country for over 50 years.

We continue to be a an employer of choice by offering:


+ Starting salary at $55,000 annually with a high school diploma (higher with more education)

+ PTO: Over three (3) weeks of paid time-off during first year, and eleven (11) Federal Holidays observed!

+ Insurance: Full Health, Vision and Dental coverage from Cigna with premium cash-back opportunities.100% Company-Paid Life Insurance, AD&D Insurance, and Disability Insurance.

+ Retirement: Retirement Matching and generous 403(b) and 401(a) options.

+ Upward Mobility: Established promotion opportunities and clear career pathways ({Program Manager >> Sr. Program Manager/ Division Manager >> Director))

+ Tuition reimbursement and professional development funds available.

+ $500 annual reimbursement for your personal wellness.

+ …and much more!


Job Summary

Responsible for the coordination of the Long Term and Community Integration Services (LTCIS).

Provide supervision, training, and guidance to assigned staff.

Develop and implement Individual Service Plans (ISP) and provide support to assigned participants.

Ensure compliance with all State and Federal regulatory guidelines, including Medicaid, Licensure, and (Commission on Accreditation of Rehabilitation Facilities) CARF, as well as other funding sources and company policy and procedure.

Hire, train, and evaluate assigned staff and perform the duties as assigned by the Division Manager or designee.


Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

These duties and responsibilities will be rated on the Annual Performance Review.

+ Complete and review in an accurate and timely manner all evaluation/assessments/annual plans, progress reports, daily notes, incident reports, contacts, reviews, attendance, and other supporting documentation.

+ Monitor services being provided by assigned personnel and ensure that the defined needs of the individuals served are being met.

+ Supervise staff to ensure that comprehensive and appropriate services are provided to individuals being served in conjunction with task specifications and supervisory instructions.

+ Ensure all programs and documentation comply with any and all regulatory agencies.

Maintain a safe, secure and healthy work environment for all participants, staff, volunteers, interns, contractors, and visitors.

+ Report and document any unsafe conditions to the appropriate agency/individual.

Maintain familiarity and ensure compliance with all State and Federal regulatory guidelines, including Medicaid, Licensure, and CARF as well as other funding sources and company policy and procedure.

Ensure that all individuals adhere to the ServiceSource practices, guidelines, and standards.


Additional Responsibilities

+ Assure that records of participants are being maintained to meet all regulatory standards.

Provide support to the individuals and group as needed.

+ Meet with representatives of other community agencies, families, and significant others for employee program planning and review.

Complete and pass the Orientation to Developmental Disabilities (ODD) test and competencies.

Coordinate and participate in Person Centered Planning (PCP) process and other meetings pertaining to the participant’s outcomes and objectives.

+ Ensure the development, writing, and implementation of the PCP.

Maintain familiarity with Behavior Intervention techniques.

+ Attend county Behavior Management and/or Human Rights Committee to present behavior intervention programs for participants served, if needed.

+ Coordinate services with the support coordinators to facilitate total program services.

Provide support in areas of program design, development and implementation.

+ Complete and/or insure employees complete in an accurate and timely manner all evaluation/assessment reports, progress reports, case notes, incident reports, attendance and other supporting documentation.

+ Maintain up-to-date information as required for participant files and funding sources.

Ensure that the needs of the participants are being met and monitor services being provided by assigned personnel.

+ Maintain participant files in compliance with Medicaid, Licensing, and CARF standards, etc.

Coordinate with a wide range for resources, both internal and external, to provide meaningful services and activities for all participants.

Monitor employee’s compliance to organizational policies and procedures.

+ Establish and maintain a working relationship with assigned employees, support staff and the members of other departments.

+ Perform other responsibilities as assigned.


Qualifications: Education, Experience and Certifications

+ Required: High school diploma or General Educational Development

+ Preferred: Bachelor's degree in Human Services or another related field preferred.

+ Required: Three (3) years’ experience in the human service field.



+ Required: One year (1) supervisory experience.



+ Must pass State of Virginia Department of Behavioral Health and Developmental Services (DBHDS) fingerprinting and criminal background check.

+ Must pass the ODD (Orientation to Developmental Disabilities) assessment and competencies.



+ Employees who drive individuals in the community or on behalf of the company must possess a current and valid driver's license.

Eligible drivers must have a good motor vehicle record (MVR).

Driving requirements vary by site.



+ If eligible to drive, must pass the online driving training within 15 days of hire.




Knowledge, Skills, and Abilities

+ Physical ability to support participants with personal care (feeding, toileting, transferring, etc.).



+ Ability to relate well to people at all levels of an organization.



+ Proficiency in Microsoft Office skills, and the ability to become familiar with corporate specific programs and software, such as Microsoft Teams or ZOOM.



+ Ability to solve practical problems and adapt to new information and guidance quickly.



+ Excellent verbal and written communication skills.



+ Detail-oriented and able to carry out work with the highest levels of accuracy.



+ Ability to work independently and as part of a team.



+ Knowledge of behavior intervention principles.



+ Knowledge of community resources.




Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms; and talk or hear.

The employee is occasionally required to stand and walk.

The employee may occasionally lift or move office products and supplies, up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.


Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.




What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:
+ Health coverage for you and your family through Medical, Dental, and Vision plans.
+ Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
+ A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
+ Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
+ To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
+ A generous paid time-off program in which the benefits increase based on your tenure with the company.





We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class.

We are an E-Verify Employer and a drug-free workplace.

Pre-employment background checks are required for all employment positions.


PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information

Required Skill Profession

Other General