Program Manager Family Asset Building

Job description

Salary Range: $70,000-$90,000 DOQ/E

OUR STORY                                                                                                                                                            

Since 1965, MAAC has been maximizing self-sufficiency with families and individuals through high-quality programs and advocacy in our communities.

MAAC employs dedicated staff who provide life-changing services to thousands of individuals annually through programs in 5 core focus areas: Education, Economic Development, Health & Wellbeing, Housing, and Advocacy & Leadership Development.

Through a wide variety of programs, MAAC has grown to become one of the largest nonprofit social service organizations in the community.

Learn more about the great things happening with MAAC at http://www.maacproject.org/ .



DEFINITION
MAAC is seeking a strategic and mission-driven Family Asset Building Program Manager to lead the implementation and continuous improvement of programs that promote financial stability and economic mobility for families.

Reporting to the Director of Economic Development, this role oversees multiple grants and initiatives—including zero-interest social loans, homeownership education, Volunteer Income Tax Assistance (VITA), cost-of-living financial assistance, and clean vehicle financing.

The Family Asset Building Program Manager is responsible for operational oversight, team leadership, and cultivating partnerships with institutions and subject matter experts in personal finance, housing, and asset-building.

The Manager supervises a team of coordinators who provide education, application assistance, and coaching services to program participants.

This role is central to driving innovation, operational excellence, and meaningful outcomes for the communities MAAC serves.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
The duties listed below are intended only as illustrations of the various types of work that may be performed.

The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
Program Strategy & Operations

+ Lead the implementation and enhancement of asset-building programs that support housing stability, electric-vehicle access, and financial wellness.

+ Oversee day-to-day program operations, including supervision of 3–5 direct reports, volunteer coordination, and program oversight.

+ Establish and monitor annual goals, performance benchmarks, and continuous improvement strategies.

+ Collaborate across MAAC departments to ensure integrated and holistic service delivery models.

Partnership Development & Community Engagement

+ Cultivate and manage partnerships with financial institutions, income support organizations, and community-based experts to deliver high-quality workshops and services.


+ Represent MAAC in program-related coalitions, networks, and community forums to strengthen visibility and collaboration.

+ Align program offerings with community needs and emerging best practices in financial education and asset-building.

Team Leadership & Capacity Building

+ Provide guidance and support to staff delivering participant-centered services, including application assistance for cost-of-living support and electric vehicle purchase assistance programs, and financial coaching.

+ Train and mentor staff on case management systems, service delivery standards, and participant engagement strategies.

+ Foster a culture of accountability, learning, and continuous improvement across the team.

Program Performance Management

+ Ensure compliance with all grant requirements, contracts, and applicable local, state, and federal regulations.

+ Partner with MAAC’s Data Evaluation Team to optimize digital case management systems and ensure accurate, timely data collection.

+ Monitor program performance, analyze trends, and implement process improvements to enhance service quality and impact.

+ Prepare and submit comprehensive reports for internal and external stakeholders, including funders and partners.


QUALIFICATIONS AND SKILLS

Knowledge of:

+ Grant-funded program operations, including compliance, reporting, and performance tracking.

+ Community development, income support programs, and financial education service ecosystems.

+ Methods for conducting needs assessments and identifying program improvements

+ Business and professional communication, including stakeholder engagement and partnership development.

+ Salesforce or similar case management and reporting systems.

+ Data-informed decision-making and digital tools used in social service environments.

Ability to:

+ Lead, supervise and train teams effectively, fostering collaboration, accountability, and professional growth.

+ Cultivate and manage strategic partnerships with external organizations and subject matter experts.

+ Analyze program performance data to identify trends, evaluate outcomes, and implement improvements.

+ Prepare clear, concise, and accurate reports, proposals, and correspondence for internal and external audiences.

+ Interpret and apply MAAC policies, grant requirements, and relevant regulations.

+ Exercise sound judgment, initiative, and problem-solving within established guidelines.

+ Communicate complex information clearly and persuasively to various audience types.

+ Build and maintain strong working relationships with staff, partners, and community stakeholders.

 
EDUCATION/EXPERIENCE/CERTIFICATION

+ Bachelor’s degree in Public Administration, Business, Social Work, Urban Planning, or a related field; and/or Four (4) years’ experience of related work experience.

+ Minimum 5 years of progressive experience in nonprofit program management, economic development, or social services.



VALUE-BASED BEHAVIORS

Listens attentively to others.

Asks clarifying questions to gain a better understanding of the other person’s views and underlying assumptions Works effectively in a team environment and actively participates in joint problem solving; willingly cooperates with co-workers Identifies and takes advantage of opportunities for personal and professional development Attends work consistently and punctually.

Arrives to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets deadlines Honors the private and confidential matters of co-workers.

Protects the proprietary information of MAAC systems Follows rules, regulations, and policies; positively contributes to implementing changes Deals with issues directly, in a respectful and timely manner.

Focuses on resolving the issue while not criticizing the person.

Follows rules, regulations, and policies; positively contributes to implementing changes

HEALTH STATUS

Must have a physical examination, TB clearance and a drug screen by a doctor/clinic designated by MAAC as well as immunization records for influenza*, pertussis and measles as required by state and federal regulations prior to the first day of employment.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, an employee is regularly required to stand, walk and sit, talk or hear both in person and by telephone, uses hands to finger, handle or feel objects or controls, reach with hands and arms.

An employee also is regularly required to stoop, kneel, bend, crouch or crawl, climb or balance and lift up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; use basic math; learn and apply new information or skills; work under intensive deadlines and interact with MAAC management, administrators, staff, teachers, parents, family members, children and others encountered in the course of work.

BACKGROUND CLEARANCE

All positions are subject to a background/education check, DMV check, NSOR, exclusion and debarment checks prior to hire and periodically throughout employment as required by various funding sources.

Note: California Start law requires background criminal checks on anyone who works in a licensed childcare facility who is not a client.

Must have or obtain a current criminal background check clearance, signed criminal record statement, and signed Acknowledgement to Report Child Abuse form prior to the first day of employment.

TRANSPORTATION

Must have and maintain a valid California Driver’s License, daily use of a personal, insured vehicle, and have and maintain a motor vehicle driving record acceptable to MAAC’s insurance carrier.

Incumbents will be enrolled in the California DMV Pull Program.

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