Program Manager, Global Strategic Accounts

Job description

Vertiv is hiring a Program Manager in Westerville, OH for a key data center account.

 This is a highly visible and critical leadership role that is responsible for managing multiple key customer projects and liaising with the project management team to drive communication and coordination between external partners for our data center customer base(customers, general contractors, site personnel, suppliers) and internally across departments  (Sales, Operations, Purchasing, Field Services, and Finance) to deliver exceptional customer service and on-time delivery for our customers from order acknowledgement to equipment startup. 

The Program Manager is responsible for the successful execution of a project including cost, schedule, quality, and customer satisfaction for the assigned customer account.

They will lead the project management team in driving project tasks to completion while taking ownership of Vertiv scope delivery, as the primary Vertiv project owner for internal and external stakeholders.

 

This is a key leadership role and will be responsible for implementing Vertiv’s Global strategy and execution for the account, working with cross functional leaders through lines of business, commercial and service organizations.

Teamwork with global divisions of Vertiv is of paramount importance as is the ability to work well with respected executive leaders for each client. 

RESPONSIBILITIES

• Works with the Project Management Office (PMO) to help define and develop methods and procedures and institute best practices.
  
  Ensures all procedures are enforced on projects.


• Define the required project scope of work and all tasks required to deliver.  Collaborate with functional group leaders to develop project execution plans.
  
  Coordinates with Order Management, plant production, Logistics, contractors, services and warranty groups throughout the project, serving as primary point of escalation for potential conflicts to avoid impact to the customer.


• Follow reporting and tracking processes to assure the project is on target for quality, schedule and cost targets.
  
  Track project reporting and KPI's.
  
  Document meeting notes, action items and follow through to completion.


• Ensure service and delivery execution and delivery of contract requirements and customer expectations by enforcing cross-functional management of project execution teams. 


• Identify project risks and accompanying risk mitigation plan to ensure that issues are resolved in a timely manner and communicated to the stakeholders. 


• Monitor team schedules and ensure coordination of activities on the critical path.
  
  Coordinate the team to implement short term and long-term resolution. 


• Build, develop and maintain business relationships with key stakeholders (contractors, customers, suppliers etc.) 


• Ensure service and delivery execution and delivery of contract requirements and customer expectations by collaborating with cross-functional operational teams. 

QUALIFICATIONS

• Associate or Bachelor’s required.
  
  MBA preferred


• Project Management Professional (PMP) preferred 


• 3+ years of work experience 


• Experience of delivering significant value projects in a Manufacturing & Engineering environment to a range of strategic customers


• Prior Project Management experience required; construction Project Management is a plus. 


• Prior power distribution equipment experience preferred. 


• Must have ability to communicate effectively, including conducting meetings and presentations to internal and external decision makers at executive level. 


• Must be able to work in a matrix environment.


• Knowledge of construction, electrical and mechanical contracting is a plus.


• Critical Infrastructure and data center experience.


• Knowledge of engineering, manufacturing processes, data center infrastructure and commissioning processes is a plus.


• Excellent organizational, analytical, and interpersonal skills. 


• Excellent project management skills preferred. 


• Must be a self-starter and follow projects to completion with minimal supervision. 


• Must be able to work under different levels of pressure with strong interpersonal and leadership skills. 


• An effective motivator with an enthusiastic desire to succeed is desired.

PHYSICAL & ENVIRONMENTAL DEMANDS

• No special physical demands

TIME TRAVEL REQUIRED

• 25%

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus


• Operational Excellence


• High-Performance Culture


• Innovation


• Financial Strength

OUR BEHAVIORS

• Own It


• Act With Urgency


• Foster a Customer-First Mindset


• Think Big and Execute


• Lead by Example


• Drive Continuous Improvement


• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup.

We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.  With more than 30,000 people worldwide and more than $7 billion in revenue, a strong customer base and global reach in nearly 130 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.