Program Manager I Mount Sinai Health System Office of Patient Experience FT Days

Job description

**Job Description**

**Program Manager I Mount Sinai Health System Office of Patient Experience FT Days**

The Program Manager I is responsible for providing administrative, operational and programmatic oversight.

The Program Manager I will have a thorough knowledge of institutional and program policies and procedures and may be instrumental in developing program policies.

A program is ongoing and while it may have a business cycle, will continue.

The program provides a specific service or carries out specific activities as a separate entity or as a component program within a department, but is not a department itself.

**Qualifications**

+ Bachelors degree or greater preferred, or a combination of applicable experience and education
+ 3+ years experience (5 preferred), managing and administrating program activities for assigned area

Non-Bargaining Unit, 194 - Cullman Institute - MSH, Mount Sinai Hospital

**Responsibilities**

+ Oversees and manages the activities of subordinates and consultants and provides leadership and direction for staff, if applicable, setting an effective agenda to ensure that performance goals are met.
+ Develops and independently implements new or revised program goals, strategies and objectives to sustain and grow programs and services.
+ Develops and schedules a program work plan in accordance with specifications, objectives and funding limitations; oversees daily operations and coordinates program activities through assigned staff; prioritizes and delegates work activities.
+ Maintains liaison with staff in other departments to coordinate program activities and training; to accomplish program objectives; and to ensure cooperative efforts are enhanced and available resources are utilized.
+ Administers program procedures and systems.

Ensures information is disseminated to staff regarding program and Mount Sinai Medical Centers policies and procedures.
+ Confers with and advises staff and others to provide technical advice, problem solving assistance, answers to questions and program goals and policy interpretations; refers to appropriate department or person when unable to respond.
+ Takes an active role in developing the program budgets and grants.

May monitor, verify and oversee the reconciliation of budget expenditures.
+ Hires program staff, is responsible for performance appraisal evaluations, promotions, transfers and other personnel transactions as assigned.
+ May collaborate with program leadership to prepares proposals for corporate and foundation funding and/or funding continuation from outside sponsors/donors.
+ May perform needs assessment and analyzes and studies participant, member and community needs for basis of program development.
+ Performs other related duties.

**About Us**

**Strength through Unity and Inclusion**

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence.

We share a common dedication to delivering outstanding patient care.

When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare.

We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow.

We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization.

Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences.

We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally.

Explore this opportunity and be part of the next chapter in our history.

**About the Mount Sinai Health System:**

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education.

Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it.

Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment.

The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers.

We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high Honor Roll status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology.

New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology.

U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties.

The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges.

Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

**Equal Opportunity Employer**

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws.

We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law.

We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported.

Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

**Compensation Statement**
Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements.

The salary range for the role is $64526.72 - $123599.87 Annually.

Actual salaries depend on a variety of factors, including experience, education, and hospital need.

The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Required Skill Profession

Other General