Program Manager Quality Control OEM

Job description

**About Us**

**Since 1989, SHI International Corp.

has helped organizations change the world through technology.

We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.**

**Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:**

+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive – in our offices or yours.**

**Job Summary**

The Program Manager - Quality Control - OEM will serve as a specialized professional within SHI International Corp, focusing on quality assurance for OEM accounts within the End-User Integration Center.

This individual will manage projects end-to-end, ensuring that the quality of configured devices meets or exceeds customer requirements.

The Program Manager will work closely with quality, sales, configuration, and warehouse teams to maintain high-quality standards and deliver exceptional service to OEM accounts.
This role is based at SHI’s Piscataway, NJ EIC (End-User Integration Center), with occasional travel to other integration centers as needed.

**Role Description**

+ Manage and oversee customer projects at SHI's integration centers, ensuring timely delivery and quality compliance.
+ Facilitate and document the testing of new configurations, ensuring detailed task instructions and compliance with SHI and customer requirements.
+ Act as a liaison and advisor to the quality team, sales, and customers regarding best practices for integration center engagements.
+ Conduct internal inspections, audits, and spot checks to ensure quality standards are maintained.
+ Develop and implement quality control operating procedures and corrective actions as needed.
+ Coordinate with vendors to align product delivery schedules with project timelines.
+ Prepare and deliver customer reporting requirements and manage project expectations and status updates.
+ Participate in SOW (Statement of Work) discussions to align project goals with customer requirements.
+ Organize and present scorecards to internal stakeholders.
+ Participate in customer business management reviews as needed.

**Behaviors and Competencies**

+ Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.
+ Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
+ Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
+ Follow-Through: Can take ownership of tasks, coordinate with others, and ensure that team commitments are met in a timely manner.
+ Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.
+ Presenting: Can effectively use visual aids, storytelling, and persuasive techniques to enhance presentations and engage audiences.
+ Time Management: Can manage time effectively, accurately estimate the time required for specific tasks, balance multiple tasks, and help others in improving their time management skills.
+ Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.
+ Initiative: Can proactively seek out challenges, take ownership of complex initiatives, collaborate with others, and drive innovative ideas and results.
+ Negotiation: Can take ownership of complex negotiations, collaborate with others, and drive consensus.
+ Organization: Can oversee complex projects with multiple moving parts, ensure team alignment with organizational systems, and adapt to changing priorities.

**Skill Level Requirements**

+ The ability to effectively utilize applications like Word, Excel, PowerPoint, OneNote, Project, and Visio to enhance productivity and perform various tasks efficiently.

- Intermediate
+ Ability to effectively communicate and collaborate with C-suite executives and other leaders, ensuring alignment of strategic initiatives and organizational objectives.

- Intermediate
+ Understanding of Information Technology products and solutions to effectively evaluate, implement, and support technological initiatives within an organization.

- Intermediate
+ Ability to cultivate and maintain effective relationships with business partners, ensuring collaborative success and strategic alignment.

- Intermediate

**Other Requirements**

+ Completed Bachelor’s Degree or relevant work experience required
+ 5+ years of experience in a customer-facing project manager or quality control position.
+ 3+ years of Quality Control experience working with ISO 9001 standards.
+ Strong knowledge of integration center processes and quality control standards.
+ Experience with Advanced Product Quality Planning (APQP), Production Part Approval Process (PSW), and Certificates of Conformance (COC).
+ Proficiency in project management methodologies and quality practices.
+ Proficiency in Microsoft Office tools (Word, Excel, Outlook) and Microsoft Dynamics AX.
+ Ability to travel to SHI, Partner, and Customer Events
+ Ability to travel 10%

**Preferred Skills:**

+ Experience with lean manufacturing, value stream mapping, and quality systems.
+ Experience working with pharmaceutical labeling and packaging.
+ Preferred certification in project management, such as PMP or an equivalent credential.

The estimated annual pay range for this position is $70,000 - $110,000 which includes a base salary.

The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Required Skill Profession

Other General