Program Manager (Salesforce)

Job description

Job#: 2087444

Job Description:

The Salesforce Center of Excellence (COE) team is seeking an experienced Senior Service Delivery Manager to lead delivery teams responsible for the design, build, deployment and support of Salesforce-related applications.

The ideal candidate will have experience with strategic planning, funding, prioritization, resource planning/management and delivery of full-stack technology products and services to the Business Partner(s) and cross-impacted Information Technology delivery partners.

Duties and Responsibilities:

·Direct responsibility for end-to-end Salesforce technology project execution based on Agile methodology

oEnsure team delivers on-time and high-quality results

oEvaluate delivery plans; identify and proactively reduce and remove roadblocks

·Direct responsibility for resource planning, recruitment and management for the technical team members including Technical Lead, Developer and Quality Assurance roles

oEstablish delivery execution model which leverages onshore and offshore resources

oContinually align staffing plans to deliverables and budgets; when appropriate, adjust technical team resources to meet upcoming delivery targets and budget modifications.

·Build high performing teams by establishing goals and through regular coaching track progress with these career plans.

·Partner with line of business and IT partners to develop technology strategy for capabilities assigned to delivery teams

·Partner with delivery peers to coordinate release plans and day-of release activities.

Basic Qualifications:

·Bachelors Degree

·5-7 years of related experience managing technical teams

·2+ years of delivery experience focused on the Salesforce platform including one or more of the following: Sales, Service, Marketing, Financial Services, and Data Clouds

·Exceptional communication and interpersonal skills are required for interacting and collaborating with architects, technical leads, developers, analysts, peer delivery leaders, and business staff throughout the organization

·Strong organizational skills with demonstrated ability to instruct a high-performing team, work with partners to set and meet business service level agreement levels, and plan and deliver work to expectations

Preferred Qualifications:

·5+ years of experience in large scale, enterprise organizations

·5+ years of experience executing delivery based on Agile methodology.

·Salesforce Administration certifications preferred

·Experience with modern data architecture and integration approaches, particularly service-oriented and event driven architecture concepts.

·Experience with MuleSoft or similar integration platforms

·Experience providing shared services to multiple teams

Experience in Financial Services industry or with financial applications

Location: Columbus, Cleveland, Cincinnati (OH), Dallas, TX.

Minneapolis, MN.

Charlotte, NC.

Onsite Position.

Pay: $70-$80/hr

Must Haves: Salesforce Program Leadership, Full stack management experience.

EEO Employer

Apex Systems is an equal opportunity employer.

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe.

When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning.

We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.

We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.

Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Required Skill Profession

Operations Specialties Managers