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Program Manager, Solution Deployment Job Opening In Memphis – Now Hiring BD

Program Manager, Solution Deployment

Job description

Description

In the Solution Deployment department at BD, matrixed teams plan and implement BD Pyxis Technologies, Alaris Infusion products, Parata, MedBank, PharmacyKeeper, and the entire MMS portfolio nationally.

Implementation teams include resources from the Project Management Office, Regional Consulting & Installation teams as well as Technology & Engineering teams.

Accountabilities:

The Program Manager partners with the BD and customer leadership teams to execute strategy, standards, and deliver a high-quality implementation experience for our customers.

The Program Manager is responsible for supporting BD implementation & service project teams at strategic Pharmacy Automation customer sites.

This position is also the BD associate that provides oversight of critical issue resolution, serving as customer advocate and promotes fleet wide adoption of BD MMS Solutions.

Their intimate knowledge of product life cycle as well as customer relationship is essential to providing the customer a partner for planning, implementation, service & support across applicable BD MMS Solutions.

Home-based position with daily and up to 25 - 50% overnight regional travel.

Candidates must live near a major airport anywhere in the U.S.

Major Job Responsibilities:

Supports strategic direction of BD and provides support to the solution deployment & service teams

Act as the central point of contact for day-to-day tactical challenges, applying structured problem-solving and decision-making approaches

Demonstrates knowledge of project management methodologies and relevant clinical and technical operational workflows

Coordinates software upgrade delivery between BD SMEs & Customer

Owns internal and customer operational meetings; lead Customer Value Reviews and conducts program progress report outs

Owns customer issue resolution, partnering with BD SMEs and key stakeholders to deliver timely resolution

Owns Field Action organization of BD and customer communication and execution

Appropriately scales communication and escalation procedures with key BD and customer stakeholders

Proactively facilitate internal communication, development & execution of mitigation plans to address program risks & issues

Develops and reports regular program performance metrics to leadership & key stakeholders

Cultivates strong relationships within BD and customer key stakeholders, is a trusted advisor

Responsible for customer satisfaction (OSAT & NPS)

Maintains industry and product knowledge

Partners with BD Product Platform and Implementation Readiness teams to prioritize customer enhancement requests for future product releases

Ensures timely and accurate execution of administrative responsibilities to support customer specific BD business operations

Partner with key BD stakeholders to support customer ease of doing business

Minimum Requirements:

Bachelor's degree or equivalent work experience

At least 3 years of experience with healthcare, software and/or device implementation/deployment

Excellent organizational skills with flexibility to lead and adapt to change

Strong communication skills (written and verbal)

Analytical and problem-solving abilities

Ability to manage multiple customers, be detail-oriented, and prioritize tasks

Proficiency in CRM/Business System software and other relevant tools

Valid driver's license that meets BD's auto safety standards

Required immunizations (Hepatitis B, Influenza, MMR, Varicella, Annual TB/PPD, Tetanus/Diphtheria/Pertussis)

Ability to travel 25-50% overnight regionally

Must live near a major airport in the U.S.

Preferred Qualifications:

PMP certification (listed as optional)

Experience with BD Pyxis Technologies, Alaris Infusion products, Parata, MedBank, PharmacyKeeper, or other MMS portfolio products

Knowledge of project management methodologies

Understanding of clinical and technical operational workflows

Experience with customer relationship management

Strong negotiation and interpersonal skills

Experience with software upgrade coordination

Background in healthcare industry and product knowledge

Experience with performance metrics reporting

Ability to cultivate strong relationships with stakeholders

The position emphasizes the importance of being a customer advocate, having strong problem-solving skills, and being able to coordinate between multiple stakeholders.

While the minimum requirements focus on educational background and basic experience, the preferred qualifications suggest they're looking for someone who can hit the ground running with industry-specific knowledge and advanced relationship management skills.

Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites to perform essential job functions.

Proofs must include Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry.

For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance.

Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19.

In some locations, testing for COVID-19 may be available and/or required.

Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work.

It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do.

We welcome people with the imagination and drive to help us reinvent the future of health.

Required Skill Profession

Operations Specialties Managers