Program Manager (Training)

Job description

Summary Protect your homeland and defend your culture.

Join USCIS, America's frontline defense against illegal foreign infiltration and fraud.

As a Program Manager (Training) for the USCIS Learning Management System, you will be responsible for executing, evaluating, leading, and managing the use of the Learning Management System by USCIS employees, supervisors, and the USCIS training community.

Responsibilities This position is located in the Department of Homeland Security, U.S. Citizenship and Immigration Services, within Office of Human Capital and Training, Training and Career Development Division and are assigned based on the need of the agency.

Analyze agency and other stakeholder requirements to define program outcomes and ensure employee development programs align with and support the identified outcomes.

Determine organizational needs and facilitate conversations with program office leaders and their staff to help them improve employee skills and workplace performance.

Evaluate program content, outcomes and performance to determine participant reaction, learning and transference to the workplace as appropriate.

Apply depth of understanding and experience in employee development, education philosophy, and training implementation.

Leverage technology to support efficient program delivery and communication.

Design and deliver effective communications regarding programs both to enlist support and endorsement from stakeholders and to inform potential program participants about the benefits of participation.

Build and manage detailed project plans, and facilitate the production of mission support outcomes for the agency by bringing together subject matter experts to ensure programs meet agency needs.

Design, develop and facilitate workshops and seminars using a wide range of educational theory, adult learning principles and practices.

Innovate existing training programs by utilizing novel approaches and development techniques, new technology, and input from fellow program managers.

Design, develop and deliver high-quality training and development opportunities for employees at all grade levels, using a wide variety of development tools and assessments.

Requirements Conditions of Employment Conditions of Employment: You must be a U.S. Citizen or U.S. National to apply for this position Successfully pass a Background Investigation including financial disclosure You must pass a drug screening You must submit resume and supporting documentation Males born after 12/31/1959 must be registered with the Selective Service Political appointees may require OPM approval before on-boarding USCIS applies the Telework Enhancement Act of 2010 to its telework program This position IS NOT considered essential for purposes of reporting to work when the facility might otherwise be closed.

LOCAL COMMUTING AREA: The address listed on your USA Jobs profile or resume must show that you reside within the local commuting area of the announced duty location, unless on an approved exemption* OR currently located at an approved USCIS location**.

In these cases you can apply for any location.

*An approved exemption is defined as a military spouses, approved work at home Reasonable Accommodation, or temporary long distance remote status.

**An approved USCIS location is defined as pre authorized space designated for use by the program, office or directorate.

Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services.

This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas.

Probationary Period: You may be required to serve a probationary period of 1 year.

Qualifications The qualifications for this position must be met by 11:59 PM (Eastern Time) on 10/23/2025.

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.

The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 10/23/2025.

Application Limit: This vacancy is limited to the first 100 applications received.

All applications received prior to midnight 11:59 PM (ET) of the day the application limit is reached will be accepted and considered.

If the application limit is not reached by the closing date of the announcement, all applications received during the open period will be considered.

Any required documents must be submitted at the time that you apply as documents will not be accepted past the day the application limit is reached, if applicable.

If you choose to edit your application after it has been submitted, it will be removed from consideration until you re-submit your application.

The date your application is last submitted will be used to determine whether you meet the cut-off criteria.

Selective Placement Factor: You must have experience as an LMS systems administrator for a midsize organization, supporting an employee base of roughly 15,000 or more with primary responsibilities as subject-matter-expert for multiple major functions of the LMS, such as, but not limited to, classroom, SCORM/eLearning, tests, mandatory training, data reporting, and/or training request forms.

This experience must be documented in your resume.

Failure to do so may result in an ineligible rating.

GS-14: You qualify at the GS-14 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-13 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties: Monitoring and evaluating the quality of professional development programs and materials, and negotiating effectively with senior management to accept and implement recommendations Conducting multi-layered analysis, developing, delivering, implementing, and evaluating existing programs, and creating new innovative programs Leading career development discussions with small groups of employees using Active Learning or the Socratic Method/Teaching Providing training program management consultation to offices agency-wide.

Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 10/23/2025.

Your resume will be used to determine your qualifications for the position advertised in this announcement.

Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education.

Limit your resume to no more than two pages.

The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.

To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point.

Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience.

Your application will be rated and ranked based on your responses to the online questions.

Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position.

Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.

Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history.

This information will be further validated if selected for this position.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer service.

Education EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring.

These authorities are subject to change.

Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

Common definitions for hiring terms found in this announcement.

Additional Information Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy.

To meet those standards, all selected applicants must undergo and successfully pass a background investigation.

This may include a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.

The background investigation process is initiated after a selection is made.

For more information visit the OPM Mythbuster Page.

If a SECRET or TOP SECRET clearance is needed or the position is designated a Sensitive National Security position, all selected candidates must meet the requirements for these clearances or Sensitive National Security position prior to placement AND maintain that level of clearance or national security eligibility while encumbering the position.

DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.

Learn more about E-Verify, including your rights and responsibilities.

It is our responsibility to eliminate any risks to national security, public health, and public safety that could be posed by individuals who use illegal drugs.

This position may be subject to random testing as a condition of employment.

A positive drug test or refusal to be tested will result in disciplinary action, up to and including removal from Federal service.

Note: If you previously retired from the Federal service and are receiving an annuity, your salary may be offset by the amount of your annuity.

The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment.

In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act.

Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to our Staffing Helpdesk.

Required Skill Profession

Other General