Program Manager, UX Research

Job description

Overview

The UXR function informs teams at every level of the company and drives key roadmap decisions.

We partner with Product Design, Product Management, Data Science, and Engineering, as well as business and marketing teams, to get deep insights about our customer's behaviors and attitudes, translating them into actionable recommendations across the company.

We think big about new areas, test developing concepts, and evaluate products and services once they’ve rolled out.

This role will oversee our Beta program, and is critical to Asana's competitive positioning as we move into the Enterprise era.

We have a significant opportunity to establish a leading position by developing branded, community-driven beta programs.

This position will transform our ad-hoc, feature-by-feature beta approach into a world-class program that becomes Asana's competitive advantage through continuous, targeted community engagement.

This role is based in our San Francisco office with an office-centric hybrid schedule.

The standard in-office days are Monday, Tuesday, and Thursday.

Most Asanas have the option to work from home on Wednesdays.

Working from home on Fridays depends on the type of work you do and the teams with which you partner.

If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve

• Ownership over the full spectrum of our pre-release learning funnel and adoption by R&D, from early prototyping with quick customer feedback through formal beta releases
• Building and maintaining AI research workflows specifically for pre-release testing
• Managing in-product survey development and operations for beta programs
• Standardizing beta research plan templates and operational processes
• Coordinating cross-functional efforts between UXR, Product, Legal, GTM, and CSM teams
• Recruiting and managing enterprise beta participant groups
• Operational efficiency: Ensuring smooth beta program execution while minimizing administrative and legal roadblocks
• Customer impact and retention as customers participating in pre-release learning activities see their feedback become reality
• Business impact: Features launching with higher adoption rates and higher quality experiences as we catch and address usability issues, bugs, and customer needs before general release

About you

• 6+ years of experience practicing UX Research OR research/product operations
• Able to quickly build trust and rapport with stakeholders at every level.
  
  Experience partnering with a wide variety of disciplines and backgrounds
• Strong organizational skills; ability to manage multiple projects at various stages, speak to statuses and next steps with clarity, and proactively mitigate risks
• Ability to navigate and thrive in ambiguity: You show proven results for growing a business, processes, and systems to drive growth and efficiency.
  
  
• Foundational knowledge of qualitative and quantitative research methods for product development
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
  
  

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission.

If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission.

We believe that compensation should be reflective of the value you create relative to the market value of your role.

To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between $146,000-$186,000.

The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process.

The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits.

If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations.

If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

About us

Asana helps teams orchestrate their work, from small projects to strategic initiatives.

Millions of teams around the world rely on Asana to achieve their most important goals, faster.

Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor’s and Inc.’s Best Places to Work.

After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture.

With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world.

We believe in supporting people to do their best work and thrive.

Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company.

We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

We also comply with the San Francisco Fair Chance Ordinance and similar laws in other locations.

#LI-Hybrid

Required Skill Profession

Computer Occupations