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Program Manager, Workforce Capacity Planning Job Opening In San Francisco – Now Hiring Robert Half Technology

Program Manager, Workforce Capacity Planning

    United States Jobs Expertini Expertini › United States › Jobs › San Francisco › Other General › Program Manager, Workforce Capacity Planning

Job description

Description We are looking for an experienced Program Manager specializing in workforce capacity planning to join our team in San Francisco, California.

In this individual contributor role, you will oversee the development and execution of capacity planning strategies for various cross-functional teams across multiple geographies.

This position requires strong collaboration with diverse stakeholders and plays a pivotal role in ensuring workforce optimization and operational efficiency.

As a long-term contract role, this opportunity offers high visibility and significant impact within the organization.

Responsibilities:
• Manage capacity requests received via Jira, ensuring timely processing and tracking.
• Maintain and regularly update headcounts by team, location, and skillset for both internal and external staff.
• Create and refine weekly capacity plans to align staffing with forecasted demand, identifying and addressing coverage gaps.
• Optimize workforce utilization by developing pipelines for ad-hoc assignments.
• Oversee queue governance, ensuring proper categorization and assignment to relevant skill groups.
• Provide real-time support during incidents and escalations, including participation in Slack channels and team meetings.
• Document incidents and productivity issues affecting staff performance and operational efficiency.
• Support annual budget planning by developing long-term staff projections and running efficiency scenarios.
• Adjust forecasts based on factors like staff tenure and skill levels to optimize workforce planning.
• Collaborate with cross-functional teams to improve processes and address variances in capacity forecasts.

Requirements • Minimum of 3 years of experience in workforce management, with expertise in short-term and long-term capacity planning for non-voice and exempt teams.
• Proven proficiency in managing capacity models using Excel or Google Sheets, including advanced formulas and data analysis.
• At least 3 years of experience in process management and improvement.
• Strong situational task management skills, capable of thriving in a fast-paced and dynamic environment.
• Ability to effectively navigate ambiguity while maintaining high productivity levels.
• Advanced knowledge of Excel and Google Sheets, including the ability to create charts and graphs.
• Experience with tools like Jira and familiarity with vendor management processes.
• Strong communication skills to collaborate across diverse teams and stakeholders.


Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed.

We provide access to top jobs, competitive compensation and benefits, and free online training.

Stay on top of every opportunity - whenever you choose - even on the go.

Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

All applicants applying for U.S. job openings must be legally authorized to work in the United States.

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.

Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half.

An Equal Opportunity Employer.

M/F/Disability/Veterans.

By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

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The Work Culture

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The fundamental ethical values are:

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2. Loyalty

3. Impartiapty

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6. Respect for human rights

7. Obeying United States laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in San Francisco. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Interview Tips for Program Manager, Workforce Capacity Planning Job Success

Robert Half Technology interview tips for Program Manager, Workforce Capacity Planning

Here are some tips to help you prepare for and ace your Program Manager, Workforce Capacity Planning job interview:

Before the Interview:

Research: Learn about the Robert Half Technology's mission, values, products, and the specific job requirements and get further information about

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Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Final Thought:

To prepare for your Program Manager, Workforce Capacity Planning interview at Robert Half Technology, research the company, understand the job requirements, and practice common interview questions.

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By following these tips, you can increase your chances of making a positive impression and landing the job!

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