Program Operations Analyst, Genetics

Job description

**Job Description**

**Who we’re looking for:**

The UW Medicine - Department of Laboratory Medicine & Pathology (DLMP) in Seattle, WA has a fantastic opportunity for a **Program Operations Analyst** with the **Genetics Team** at the University of Washington Medical Center – Montlake.

The Program Operations Analyst will work across multiple teams to improve our laboratory processes to make the Genetics Division Laboratories more efficient, enable test volume growth and state-of-the-art clinical and research testing.

This position will work closely with diverse, complex teams, including key cross-institutional stakeholders, executive level leadership and faculty, research staff, laboratory staff, NGS analytics, genetics counselors, variant review scientists, and preauthorization and billing staff as needed to achieve goals.

**Work schedule:**

+ 100% FTE
+ Monday – Friday
+ Day shift

**What you’ll contribute:**

**_Process Improvement and Design:_**

+ Collaborate with cross-functional teams to understand, identify and document business needs, assess alternatives and options, and develop business cases and solution proposals that support decision making among process/project owners.
+ Investigate, assess, and document current state of laboratory workflows and testing work streams, including gathering feedback and conducting user interviews.
+ Develop streamlined solutions and workflows that support improved quality, efficiency, and throughput.
+ Identify opportunities to support laboratory processes with new or existing technology solutions and create functional and technical requirements for these solutions.
+ Build process diagrams to help communicate current and future state(s) across teams and stakeholders.
+ Document functional, technical, and operational requirements for projects, including beyond clinical testing workflows, while defining stakeholders, objectives, scope, risks, and success criteria.
+ Write new Standard Operating Procedures (SOP) and related documentation.
+ Lead focused process improvement focused projects (ranging from cross institutional projects through intradivision projects), including planning, implementation, scope management, monitoring, and quality improvement activities.
+ Develop supporting documentation for process changes such as workflow diagrams, functional requirements, process models, business rules, and technical specifications.
+ Facilitate end-user working groups to develop shared understanding of needs, develop consensus related to priorities and requirements, and develop inclusive solutions that balance trade-offs and benefits among process partners.

**_Operations:_**

+ Serves as a laboratory liaison to other internal and external clients and subject matter expert for escalated resolution of operational issues for division workflows.
+ Establish, organize, and contribute to strategic planning and implementation of laboratory and departmental initiatives related to the Genetics Division.
+ Works closely with leadership, internal and external stakeholders to prioritize, design, implement, and manage changes to function-specific workflows.
+ Optimize the workflows, processes, and procedures.
+ Troubleshoot and report on issues or concerns from other laboratory divisions or hospital staff or other reporting mechanisms, e.g., Quality Improvement tracking, Incident Reports, or Patient Safety Network (PSN).
+ Lead and plan work to accomplish division initiatives and high priority projects.
+ Assist with daily workload coordination, develop training and competency documents.
+ Create resources and job aids and participate in user training.
+ Serve as back-up for program coordinator responsibilities, when needed.

**_Regulatory Affairs and Compliance:_**

+ Oversee program processes to ensure compliance with institutional, federal, state, and local policies and regulations.

**_Analytics:_**

+ Develop and maintain monitoring tools and reports that provide appropriate indicators of division performance.
+ Run and compile queries from multiple data sources to include but not limited to Sunquest for reports to include specimen management and metrics.
+ Work with UWIT, LMIT and other resources to support data requests and queries.
+ Provide reports, analyses, and projections to create quality management metrics to support strategic decision making related to clinical activity, resource utilization (i.e. staff), and development of process improvement plans.
+ Utilize reports provided to support and identify opportunities for performance improvement and monitor the impact of changes to workflows.

**What you’ll need:**

+ Bachelor's degree in science or other related field AND
+ At least four years of a combination of experience in operation support, process design and development, and/or project management experience OR
+ Equivalent education and experience

**Desired qualifications:**

+ Knowledge and/or experience with molecular biology and clinical genetic testing.
+ Demonstrated work experience with creating and/or implementing clinical laboratory testing and workflow.
+ Experience with Laboratory Information Systems (LIS)
+ Experience with Sunquest and Epic Beaker
+ Experience in a major medical hospital laboratory.
+ Experience with pathology CARs databases.
+ Experience using Issue Trackers

**What we offer:**

+ Vacation time and sick time off that accrue monthly, including 12 paid holidays.
+ State Employee Tuition Exemption Program covering up to 6 credits of qualifying coursework per quarter at the University of Washington or other participating colleges or universities.
+ Fully subsidized public transit pass (U-PASS) that covers multiple forms of public transportation in the region.
+ Excellent healthcare, dental, disability, retirement, and other plan options.
+ Lots of free fantastic fitness, healthy eating, finance, and stress reduction classes offered through the Whole U.
+ And much more!

**About the Department of Laboratory Medicine & Pathology:**

A regional resource for clinical laboratory services required for innovative patient care, research and educational programs, the **Department of Laboratory Medicine & Pathology** at UW Medicine combines the sophisticated testing and informatics capabilities of fully accredited laboratories with the resources of an academic institution in its delivery of clinical and anatomic pathology services.

Recognized for excellence in clinical training, world-class research initiatives, and a commitment to community service, we serve labs and medical facilities both nationally and internationally.

Please visit our website (http://dlmp.uw.edu/) to learn more about our department.

**About UW Medicine:**

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center.

UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that include Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team (https://www.uwmedicine.org/jobs) .

Join our mission to make life healthier for everyone in our community.

**Compensation, Benefits and Position Details**

**Pay Range Minimum:**

$70,308.00 annual
**Pay Range Maximum:**

$105,468.00 annual
**Other Compensation:**

-
**Benefits:**

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
**Shift:**

First Shift (United States of America)
**Temporary or Regular?**

This is a regular position
**FTE (Full-Time Equivalent):**

100.00%
**Union/Bargaining Unit:**

Not Applicable

**About the UW**

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world.

In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

**Our Commitment**

The University of Washington is proud to be an affirmative action and equal opportunity employer (https://hr.uw.edu/eoaa/) .

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment.

Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) .
University of Washington is an affirmative action and equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.

Required Skill Profession

Other General