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Urgent! Program Scheduler Job Opening In Milpitas – Now Hiring VITAS Healthcare



Job description

  • Process new referrals that arrive directly to the program in the manor best fitting the needs of the referral source.
  • Participates in morning check in meeting with designated Admissions Coordinator to review staffing/scheduling needs for the day.

    Call to be completed prior to 9am local time.
  • Participates in morning check-in meeting with Admissions Manager to review staffing/scheduling needs for the day.

    Check-in to be completed prior to 9am local time.
  • Provides a concierge level of customer service to every caller by implementing the VITAS Call Center Quality Management standards of call scripting
  • Supports Admissions team to exceed program goals.
  • Establishes a rapport and maintains an effective relationship with all internal and external Vitas customers.
  • Enters accurate information to support data integrity in VITAS computer applications.
  • Responds accurately to all questions received regarding services provided by Vitas.
  • Offers and/or confirms a same day appointment and/or the appointment time that is as close as possible based on the request of the patient and/or referral source to ensure a timely admission.
  • Escalates matters to Admissions Manager when assistance or clarification is needed.
  • Follows the VITAS Admissions Standard for contingency staffing
  • Participates in ongoing training and development based on the changing healthcare environment.
  • Notifies Admissions Staff of all scheduled appointments within their working hours of 8am-8pm local time.
  • Notifies VITAS Marketing Representatives of all new referrals within their working hours of 8am-8pm local time.
  • Utilizes Appointments Everywhere to effectively facilitate the scheduling/updating of appointments.

  • QUALIFICATIONS
  • Two or more years related experience in medical terminology and/or in a call center environment
  • Ability to attain goals in a fast-paced, dynamic environment
  • Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers
  • Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service
  • Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type minimum 45 wpm
  • Prior experience in working collaboratively with other functional leaders to drive action plans.
  • Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously
  • Model positive behaviors that are focused on supporting: integrity, valuing diversity, innovation, building relationships, customer focus and teamwork.
  • Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions
  • EDUCATION
  • Completion of high school or basic education equivalency preferred
  • Bilingual in Spanish/English a plus
  • Medical or business office education or training desired
  • SPECIAL INSTRUCTIONS TO CANDIDATES

    San Francisco Ordinance

  • Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
  • EOE/AA M/F/DV


  • Required Skill Profession

    Information And Record Clerks



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      Unlock Your Program Scheduler Potential: Insight & Career Growth Guide


    • Real-time Program Scheduler Jobs Trends in Milpitas, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Program Scheduler in Milpitas, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 34835 jobs in United States and 9 jobs in Milpitas. This comprehensive analysis highlights market share and opportunities for professionals in Program Scheduler roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Program Scheduler Job?

      Great news! is currently hiring and seeking a Program Scheduler to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at VITAS Healthcare adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for Program Scheduler Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Milpitas. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Program Scheduler?

      Key qualifications for Program Scheduler typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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    • Interview Tips for Program Scheduler Job Success
      VITAS Healthcare interview tips for Program Scheduler

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the VITAS Healthcare's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Program Scheduler interview at VITAS Healthcare, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the VITAS Healthcare's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

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