Urgent! Program Specialist (D2C2), Customer Service Job Opening In Seattle – Now Hiring Amazon
Description
The Device and Digital Command Center (D2C2) is a global team that supports widespread broken customer experiences within Amazon’s Device, Digital, and Alexa network.
We have sites within India, Europe, and the US, each covering local core hours to support 24/7, 365 days a year.
Our Program Specialists work in partnership with various tech and non-tech stakeholders using efficient communications to influence and guide, while advocating for timely customer experience resolution.
Are you someone who likes to solve problems and has an eye for investigation?
Do you like learning about new technology and getting your hands on devices before the general public?
Then this opportunity may be for you!
The ideal candidate will have the ability to dive deep into details of a broken customer experience and related processes, is confident in written and verbal communications, and comfortable collaborating with diverse stakeholders including leadership.
Candidate will be required to work in shifts.
Key job responsibilities
- Manage widespread broken customer experiences from start to finish with an appropriate sense of urgency
- Create, maintain, and share written narratives related to the investigative journey
- Advocate for long term solutions after customer experience mitigation
- Analyze customer contacts and related data trends
- Apply good judgment in prioritizing tasks, navigating ambiguity, and time management
- Think big to drive process and product improvements on behalf of the customer experience
- Seek to understand Amazon’s Device, Digital, and Alexa products and services by knowing how all of the product offerings are tied together
- Ability to stay calm during crisis situations and maintain good comportment
A day in the life
We thrive on solving challenging problems to innovate for our customers.
By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets.
If you’re passionate about this role and want to make an impact on a global scale, please apply!
Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children.
Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include:
1.
Medical, Dental, and Vision Coverage
2.
Maternity and Parental Leave Options
3.
Paid Time Off (PTO)
4.
401(k) Plan
About the team
D2C2's vision is to mitigate widespread customer-impacting issues through efficient, real-time crisis management and advocating for timely recovery to restore the customer experience.
Basic Qualifications
- 1+ years of customer service experience
- Experience using data and metrics to determine and drive improvements
- Ability to work weekends and most holidays
- Bachelor’s degree in Computer Science, Data Science, Information Technology, or a related technical field, or equivalent professional experience.
Preferred Qualifications
- Familiar with Microsoft Office Suite
- Skillful in navigating various types of technology
- Knowledgeable in pulling and analyzing large sets of data
- Experience in project/program management and/or operations in a customer service environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets.
The base pay for this position ranges from $36,900/year in our lowest geographic market up to $58,600/year in our highest geographic market.
Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
Amazon is a total compensation company.
Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits .
This position will remain posted until filled.
Applicants should apply via our internal or external career site.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Program Specialist Potential: Insight & Career Growth Guide
Real-time Program Specialist Jobs Trends in Seattle, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Program Specialist in Seattle, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 146198 jobs in United States and 1162 jobs in Seattle. This comprehensive analysis highlights market share and opportunities for professionals in Program Specialist roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Amazon is currently hiring and seeking a Program Specialist (D2C2), Customer Service to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Program Specialist (D2C2), Customer Service Jobs Seattle.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Amazon adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Program Specialist (D2C2), Customer Service Jobs United States varies, but the pay scale is rated "Standard" in Seattle. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Program Specialist (D2C2), Customer Service typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Program Specialist (D2C2), Customer Service, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Program Specialist (D2C2), Customer Service interview at Amazon, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Amazon's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Program Specialist (D2C2), Customer Service is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!