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Programmer Analyst 6 – Sr. Genesys Developer Job Opening In Lansing – Now Hiring Agile Tech Labs


Job description

<div><b>Job Title: Programmer Analyst 6 Sr. Genesys Developer<br /> Job Location: Lansing, MI (Hybrid)<br /> Job Type: Contract</b></div> <div><br /> <b>Job Description/ Requirement:</b></div> <div style="margin-left: 40px;"> <ul> <li data-end="411" data-start="321"> <p data-end="411" data-start="323">3 5+ years of Genesys administration & Intelligent Workload Distribution (IWD) support</p> </li> <li data-end="493" data-start="412"> <p data-end="493" data-start="414">Strong hands-on experience with Java (routing strategies, APIs, integrations)</p> </li> <li data-end="576" data-start="494"> <p data-end="576" data-start="496">Proficiency in JavaScript for APIs, web services, and Workspace customizations</p> </li> <li data-end="664" data-start="577"> <p data-end="664" data-start="579">Oracle Database expertise (SQL queries, stored procedures, reporting data analysis)</p> </li> <li data-end="788" data-start="665"> <p data-end="788" data-start="667">Deep knowledge of Genesys system architecture (on-prem), including Config Server, Stat Server, Message Server, T-Server</p> </li> <li data-end="874" data-start="789"> <p data-end="874" data-start="791">Experience designing scalable, high-availability, and secure Genesys environments</p> </li> <li data-end="973" data-start="875"> <p data-end="973" data-start="877">Skilled in routing/workflow design, IWD rules, multi-channel workflows, and SLA-driven routing</p> </li> <li data-end="1045" data-start="974"> <p data-end="1045" data-start="976">Experience with Microsoft Graph API integration for email ingestion</p> </li> <li data-end="1134" data-start="1046"> <p data-end="1134" data-start="1048">Proficiency with Genesys Pulse dashboards, InfoMart & SAP BO for reporting/analytics</p> </li> <li data-end="1214" data-start="1135"> <p data-end="1214" data-start="1137">Strong troubleshooting skills using Genesys logs, ICON, and historical data</p> </li> </ul> </div> <div><br /> <b>Interested candidates can send their updated resumes at lokesh.dasa@agile-techlabs.com</b></div>

Required Skill Profession

Computer Occupations


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