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·       High School Diploma with 2 years customer service experience with experience in Construction and/or countertops
·       A background in interior design considered an asset
·       1-2 years estimating blue print, and completing measurements
·       Basic CRM and computer skills with experience using Microsoft Office products and ability to learn other software programs
·       Valid driver’s license and a clear criminal record check
·       Strong organizational skills, with attention to detail
·       Ability to handle challenging situations with diplomacy and respect
·       Effective verbal communication skills
·       Basic mathematical skills
·       Ability to solve problems as they arise
DUTIES & RESPONSIBILITIES:
·       Estimating Blueprints and completing measurements for clients
·       Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
·       Assists customers in person, by email or on the telephone
·       Processes orders and accepts payment from customers made over the telephone or in person
·       Inputs orders/quotes into the computer system and confirms availability of product
·       Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.
·       Assists customer in the selection of product
·       Maintains customer service records
·       Establishes proactive communication with customers to ensure understanding of product ordered
·       Handles quality and service issues to develop/maintain customer loyalty
·       Ensures orders are priced accurately and invoices are issued promptly
·       Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
·       Keeps the showroom clean and sets up displays as needed
·       Other duties as assigned
FLOFORM is proud to offer the successful Candidate:
·       A highly competitive wage 22Hr- 25Hr DOE
·       Medical/RX/Dental/Vision/PTO
·       Company paid life/ADD insurance
•     Company paid EAP
•     Medical and dependent FSA plan
·       401k

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”


Should this opportunity be of interest to you, contact us today!!!
TOLL FREE 253-639-4574 or submit a resume.
We look forward to meeting you!
To learn more about us we encourage all applicants to visit our website at .
We are an Equal Opportunity Employer

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