Job description
Responsive recruiter
Do you love helping people through difficult situations?
Then don’t miss your chance to join our Team as a new Project Coordinator.
In this position, you will be making a difference each and every day supporting our production in the field from the office.
We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”! Our job is to put people's lives back together after they have experienced a disaster in their home or business.
This position is integral to our organization and our success!
As a valued employee, you will receive:
Competitive pay rates401k matchingHealth insurancePaid time off(PTO) and 8 paid holidaysPaid training, certifications, and uniforms Job Description: Support multiple Estimator/Project Managers and their teams in creating high levels of customer satisfaction by establishing collaborative relationships among the project teams and constituent groups, resolving issues with customers and promoting the concept of integrated systems from the office.
Assist in the coordination, scheduling and facilitation of the timely and profitable delivery of all services required to rapidly return customer’s property to pre-loss condition.
Principle Duties and Responsibilities
Support, facilitate and coordinate the work of multiple project teams and Estimators/Project ManagersIdentify and remove barriers to successful completion of overall projectsAssists in answering phones and sends First Notice Of Loss as neededServe as primary point of contact with external vendor representatives, project managers, estimators and customers (Job File Communications and Reporting) Serve as secondary contact as needed for insurance adjusters
Maintain internal communications
Maintain external communications
Prepare job file reports
Complete and review job file documentation for final upload and the audit process
Review accuracy of PM/estimators estimates in comparison to dry report and client guidelines.
Complete job file audit process
Perform job close-out Assemble emergency service estimatesDevelop customer material allowances and selection sheetsComplete and track contracts, invoices, submittals and estimates (Job File Documentation) Review and validate initial field documentation
Create preliminary estimate
Perform daily job file coordination
Perform job file backup Provide timely project status updates to Project Managers/EstimatorsMaintain project work schedules and files (Job File Coordination) Monitor job file status
Monitor job file audit status
Maintain job file WIP’s
Perform job file backup Collect production daily site reports and review Drybook plus partner with Crew Chiefs (Lead Technicians) to make any necessary changesPrepare change orders and supplementsSchedule deliveries of dumpsters and/or restroomsFacilitate customer warranty and Certificate of Satisfaction Form (COS)Ensure quick and accurate billing is provided to accounts and receivablesAssists with collectionsEnsure insurance compliance guidelines are metAdditional duties as needed Additional Duties and Responsibilities
Maintain project filesAttend company meetingsPerform production work as necessaryBackup office compliance manager as neededTrain other team members as neededAssists with resolving customer escalations Necessary Experience and Skill Set • Business experience preferred
• Working knowledge of current business software technologies
• Superb customer service, administrative and verbal and written communication skills
• Experience in the commercial cleaning and restoration or insurance industry is desired
• Experience in writing estimates and the job file process Formal Education/Training is desired
• High school diploma/GED
• Associates/bachelor’s degree preferred
Physical and Work Environment Requirements This is a largely sedentary role in an office environment.
However, some filing is required.
This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.
Normal Working Hours, Additional Working Hours.
This is a full-time position working 8:00 a.m.–5:00 p.m., Monday through Friday.
This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs.
Compensation: $15.00 - $17.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.
With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise.
SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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Required Skill Profession
Business Operations Specialists