Project Manager III (non-IT)

Bill: $100-$110

Pay: $71-$73

Spread: (phone number removed)

Duration: 13 ½ months (Job description says through end of 2025 but portal shows 12/31/2026 end date)





Location: ABV1 - Mettawa, IL - Hybrid Required - M-W onsite; Th-F WFH

Contract: Through end of 2025 - based on performance and business needs



What are the top skills, experience or education required for this position:

• Project Management support

• Ability to multi-task different priorities and responsibilities

• Provide data and trend analysis to inform priorities and decisions

• Ability to communicate clearly to multiple groups with various levels of detail

• Support other projects and tasks identified by the Client Operations team

• Engage and manage the stakeholders, processes, and technology that will accomplish the objectives of the project and operational processes

• Proven ability to concurrently manage projects and daily support

• Bachelors degree is required



Client Operations Project Manager



Purpose Statement:

The Client team is an industry leading organization, providing unparalleled patient support that results in improved brand loyalty and patient satisfaction.

The Client Operation team is seeking a Project Manager to partner with key stakeholders, drive project execution, and create new ways to improve Client Operations.



Major Responsibilities:

• Provide ad-hoc support to individual teams to enhance productivity and address immediate project needs.

• Provide Reporting project management with IT and business leaders

• Assist in the project management activities by coordinating tasks, timelines, and resource allocation for successful launches through (url removed).

• Oversee and implement operational changes across PE, ensuring alignment with strategic goals and market demands.

• Develop and publish communication plan for the project's deployment

• Develop and maintain training and user documentation

• Create and communicate status updates to appropriate stakeholders

• Develop, document, and manage Standard Operating Procedures (SOPs), ensuring compliance and operational efficiency.

• Support the knowledge management initiatives by organizing and making available critical information and resources.

• Manage and resolve issues related to the Five9 platform, minimizing disruptions and enhancing user experience

• Maintain and update distribution lists for Patient Engagement, ensuring accurate and timely communication across teams.

• Analyze and manage escalation trends in process execution, coordinating resolutions and implementing process improvements.

• Manage CRM licenses, ensuring compliance and efficient utilization across the organization.



Qualifications:

• 3+ years of experience in project management, coordination, or similar roles.

• Demonstrated experience in managing large-scale projects and ensuring successful execution.

• Strong organizational and prioritization skills, with the ability to manage multiple projects simultaneously.

• Excellent interpersonal and communication skills for effective collaboration with diverse teams.

• Proficiency in using Microsoft Excel and PowerPoint to create analysis and communicate a story to stakeholders

• Analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.

• Ability to thrive in a fast-paced environment, maintaining flexibility and adaptability.



Bussiness Unit:



Commercial - US - Patient Care (COUP)



Cost Allocation:



6000|CC|Pat Servs Mktng M ((phone number removed))