Project Manager / Lead

Job description

**Calling all innovators – find your future at Fiserv.**

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.

We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely.

Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

Project Manager / Lead

**Responsibilities:**

+ Ensure predictable, consistent, and successful project delivery
+ Provide a holistic view of the overall project to the organization and all stakeholders
+ Exhibit proactive behavior by engaging in project planning activities, including but not limited to: Defining the overall scope of the project; Creating and maintaining a consolidated timeline/schedule highlighting the major milestones and associated dates for project activities; Identifying and communicating project dependencies and impacts; Putting mechanisms in place to ensure on-going control of the project (E.g., Kick off meeting, overall Project Management Approach, Communication Plan, Risk Management, Issues Management, Change Control, etc.)
+ Define project governance, outlining roles, responsibilities, decision rights and clearly defined escalation path
+ Manage Client communication from scheduling, planning, navigating client needs and project delivery
+ Ensure success criteria defined upfront to promote alignment and actively manage to expected project outcomes
+ Engage actively with automation teams to automate workflows
+ Keep all stakeholders (internal & external) engaged in the project, aligned on expected outcomes and informed about what is occurring throughout project
+ Proactively communicate the project’s progress on an on-going basis, ensuring transparency throughout project lifecycle ; provide weekly status
+ Provide leadership and key stakeholders with the information and venues to make effective, timely decisions
+ Facilitate alignment and approach for all related Fiserv business areas to meet One Fiserv Objectives.
+ Knowledgeable about how the organizations work; knows how to get things done through formal channels and the informal network.

Understands the culture of organizations.
+ Excellent Communication skills – must be proficient in the English language

**Qualifications:**

+ Bachelor degree in business or equivalent work experience
+ 7+ years of previous project management and/or relevant consulting experience
+ Knowledge of, and demonstrated experience in, project management processes and methodologies, as well as, project lifecycles
+ Experience working with automation teams to automate workflows
+ Experience in driving large scope projects with many moving parts, integrations and interdependencies
+ Experience in large scale change efforts and change management
+ Experience with matrix management of cross-functional processes and teams
+ Experience with Microsoft Project ; Clarity experience preferred
+ **Possesses the following key skills/behaviors:**
+ **Stakeholder Partnership:**
+ Strong influencing and stakeholder management skills, ability to develop and maintain strong working relationships and strategic partnerships with key stakeholders/customers across Fiserv to maximize program effectiveness and influence
+ Poised and composed interaction with all levels of the organization (within Division), including senior-level audience
+ **Judgment:**
+ Ability to practically apply project management concepts to facilitate the achievement of business objectives ensuring predictable, consistent, and successful program delivery
+ Ability to adapt to and work effectively within a variety of situations and with various individuals
+ **Team Leadership:**
+ Proven ability to quickly earn the trust of sponsors and key stakeholders, mobilize and motivate project team, set direction and approach, resolve conflict, deliver tough messages with grace
+ Ability to lead and influence with minimal direction from sponsor or manager
+ **Accountability & Commitment:**
+ Ability to achieve project outcomes and stakeholder satisfaction
+ Ability to identify project obstacles and proactively mitigate risks.

Escalates and resolves complex issues effectively
+ **Learning Agility:**
+ Ability to quickly grasps complex concepts and conveys concepts in a way that is easily understood by others
+ Ability to incorporate feedback and adjust plans or approach
+ **Business Acumen:**
+ Ability to provide a holistic view by coordinating with and monitoring all impacted business processes from initiation to delivery
+ Ability to explain the business rationale and benefits of change to client, including impacts to project
+ **Problem Solving:**
+ Ability to identify, analyze and solve problems
+ Ability to effectively and quickly solve complex problems rather than symptoms
+ **Process Adherence:**
+ Ability to engage in project initiating activities such as identifying stakeholders, identifying project management approach, defining roles and responsibilities, etc.
+ Ability to use proven project management methods and practices to facilitate the achievement of project outcomes
+ Ability to provide a complete view of the overall project to the organization and all stakeholders

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

_Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._

Thank you for considering employment with Fiserv.

Please:

+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**Our commitment to Equal Opportunity:**

Fiserv is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com .

Please note our AskHR representatives do not have visibility to your application status.

Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

**Note to agencies:**

Fiserv does not accept resume submissions from agencies outside of existing agreements.

Please do not send resumes to Fiserv associates.

Fiserv is not responsible for any fees associated with unsolicited resume submissions.

**Warning about fake job posts:**

Please be aware of fraudulent job postings that are not affiliated with Fiserv.

Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Required Skill Profession

Other General