Project Manager, Software Implementation

Job description

The Role

We are seeking a highly organized, customer-focused Project Manager to lead and oversee the successful implementation of software solutions across our organization.

This is a high visibility, high impact role that will require someone with exceptional written and verbal communication skills—capable of confidently engaging with stakeholders at all levels, including executive leadership and external customers.

The Project Manager will be accountable for managing multiple concurrent projects end-to-end, ensuring they are delivered on time, within scope, and aligned with business objectives.

As a key member of the Software Implementation Program team, you will drive upgrades and implementations while serving as a trusted liaison between customers, business stakeholders, and technical teams.

You will be expected to take high ownership, effectively self-manage in a fast-paced environment with ambiguity, and continually look for opportunities to optimize processes and drive efficiency gains across the SW Implementation team.

The ideal candidate is not only strategic and proactive but also detail-oriented and highly disciplined in execution, with the ability to “roll up their sleeves” when needed.

What you'll do:

+ Act as the primary point of contact for customers and internal project teams, ensuring clear, professional, and proactive communication throughout project lifecycles.

+ Coordinate across multiple teams and departments—including Engineering, Product, QA, SW Implementation, and Support—to ensure organizational readiness and on time project delivery

+ Establish performance KPIs, monitor project health, and deliver clear updates to functional management and executive leadership.

Provide data-driven recommendations to mitigate risks.

+ Track and assess performance data at customer facilities post-upgrade/implementation to ensure successful results.

+ Identify and drive continuous improvement initiatives, incorporating lessons learned and optimizing processes to scale programs and achieve efficiency gains.

+ Execute change management initiatives to ensure adoption of new processes within the software implementation team.

+ Conduct regular status meetings, deliver clear progress updates, and escalate issues proactively.

+ Lead teams through structured problem resolution, including root cause analysis and corrective action.

+ Maintain extreme organizational discipline, ensuring all projects are tracked, documented, and executed with precision.

Who you are:

+ 3-5+ years in a project management function (or similar role) with experience in software implementation in a fast-paced environment

+ BA/BS or equivalent experience required.

+ Proven ability to communicate effectively with customers and executives, both verbally and in writing, in a high-pressure environment

+ Strong interpersonal skills with the ability to build trust and manage relationships across diverse stakeholder groups.

+ Experience with data analytics, especially as it relates to tracking project progress.

+ High level of ownership with the ability to self-manage, prioritize effectively, and deliver results with minimal oversight.

+ Demonstrated success in optimizing processes and driving continuous improvements in project delivery.

+ Exceptional organizational skills, with strong attention to detail and the ability to manage multiple concurrent projects.

+ Strong problem-solving and analytical skills, with the ability to anticipate challenges and proactively address risks.

+ Familiarity with change management practices and project management methodologies is a plus.
Even better if you have:

+ PMP or CSM Certification

+ Bachelor’s degree in Business, Computer Science, Information Technology, or related field.

+ Experience working at a company through a high growth/scaling period

+ High judgement and negotiation skills with demonstrated ability to influence

+ Demonstrated ability to understand and discuss technical concepts and manage tradeoffs

Applicants must be authorized to work for ANY employer in the U.S. Employer will not sponsor applicants for work visas.



Compensation:

The estimated base annual salary range for this position is $95,000.00 to $129,000.00, though a candidate’s base annual salary shall be determined on a range of factors, including, but not limited to, qualifications and experience.

This position may additionally be eligible for an annual discretionary bonus.

What are the perks?

+ Generous time off policy that allows you to put your family first

+ Opportunity to work on the cutting edge of pharmacy automation in a high growth tech company

+ Competitive benefits, salary, and talent development opportunities

+ Commitment to professional development and working for a company where your voice is heard

More about iA:

iA® (Innovation Associates®) is a pharmacy fulfillment company that provides an integrated platform of capabilities to support Centralized and Community Pharmacy Fulfillment Solutions.

With over 30 years of experience in the pharmacy fulfillment business, we have developed and implemented a suite of automation and software solutions that help deliver quick and sustainable business results.

Our integrated Pharmacy Fulfillment Platform enables scalable solutions that helps run the prescription fulfillment process from prescription acceptance to delivery, supporting dynamic design flexibility to service pharmacies in a variety of volumes and settings.

Our solutions improve workflow, and increase efficiency, while enabling more time for pharmacists to focus on their patients.

iA works with pharmacy providers in the Commercial, Health Systems, Government, and Mail Order/eCommerce markets.

iA can help customers transform their pharmacy.

For more information, visit iARx.com.

Our Mission: We partner with providers to transform pharmacy through our leading-edge software enabled fulfillment technology and partners to deepen the patient-pharmacist relationship, enhancing patient safety and choice while increasing operational efficiency.

iA empowers pharmacists to focus on patient care.

iA can run the prescription fulfillment process from start to finish, helping pharmacies manage fulfillment and inventory to help lower costs, improve efficiency, increase safety, and provide comprehensive Rx tracking and real-time support.

Our Products:

+ Software

+ Modular Hardware

+ Sophisticated Counting and Collation Devices

Our Core Values:

+ Solutions Driven

+ Customer Centric

+ Championing Diversity

+ Empowering Ownership

+ Trust Daringly

To learn more about iA’s product, people and culture visit us at iARx.com OR check us out on LinkedIn (https://www.linkedin.com/company/iarx/mycompany/) , Facebook (https://www.facebook.com/iA.Pharmacy.Automation/) , or YouTube (https://www.youtube.com/c/InnovationPharmacyAutomation/featured) !

iA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

#LI-DNI

Required Skill Profession

Other General