Project Manager, Technical Operations

Job description

Arcadia is dedicated to happier, healthier days for all.

We transform diverse data into a unified fabric for health.

Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success.

For more information, visit .Why This Role Is Important to ArcadiaThe Project Manager role will join the Technical Operations team of a healthcare data and analytics software company.

This role reports to the Senior Project Manager on our Operations team and will be responsible for the connector implementation business function.

This will involve working closely with customer implementation managers, data engineers, and data analysts to help drive forward connector implementations, optimize the processes by which this work is managed, and report on key success metrics.

As a rapidly growing organization, we recognize that agility and scalability are critical to our success.

Our data operations team has the privilege of furthering these principles by defining and implementing improvements across our data integration capabilities.

We are a team of technical enthusiasts and operational problem solvers who thrive on tackling some of the most challenging problems in healthcare.

Our project managers are empowered to think creatively about how we deliver value to our customers and collaboratively drive improvements in our technology and approach.

What Success Looks LikeIn 3 months- Demonstrate strong understanding of the Arcadia connector product and broader platform- Achieve familiarity with our SDLC policies and procedures- Establish credibility with key stakeholders- Manage the connector sprint planning process, with support In 6 months- Independently manage the connector sprint planning process and offer strong support to implementation managers on individual connector execution- Provide ongoing active contribution to methodology and process for project management- Be recognized by key stakeholders as committed, disciplined, self-motivated and self-organizing In 12 months- Contribute to cross-functional initiatives in project management and work delivery - Become a sought after expert on the connector delivery process & project management principles - Develop a robust velocity and throughput tracking mechanism to improve project timeline projections and capacity planning work on standardized data connector development

What You'll Be Doing

As a Project Manager, your outcomes are critical to driving the long-term partnership between Arcadia and our customers.

Oversee the processes for requesting, tracking, and delivering connectors, including Jira workflows, standard operating procedures (SOPs), and Agile ceremonies

Serve as the Scrum Master for one or more Scrum Teams dedicated to building connectors and ensure that the members of those teams are set up for success and that all pre-requisites are being met

Interact frequently with implementation managers within the company, who are each responsible for tracking delivery for their customer’s connectors and who own back and forth communications with the customer

Work effectively with senior leaders at the Director and VP level and be comfortable reporting on progress, blockers, and opportunities to that audience

Collaborate with project managers in other business functions across Engineering, Product, IT, and Operations to develop and design standard processes, practices, minimum standards and templates for project management

Consult on particularly complex delivery efforts by developing effort-based plans, supporting customer-facing teams in setting appropriate expectations, communicating progress & action items and acting as an escalation point for issues and risks

In the event of escalations, bring together stakeholders to ensure appropriate action or mitigation plans are established and report back on status until the escalation is resolved

Establish metrics and dashboards in Jira and/or Smartsheet to inform key leaders about status, queue depth, velocity, and inflow/outflow rates

We are a fast moving company, and strong time management is necessary to ensure realistic expectations are set and communicated deadlines are met

What You'll Bring

2-5 years of related work experience at a tech company

Bachelor’s degree or equivalent

Demonstrated success in project management discipline

Proven results delivering projects in Agile/Scrum environment

Eagerness to learn, a detail-oriented mindset, and a creative approach to problem solving

Excellent oral and written communication skills: Comfortable and confident communicating at all levels in the organization

Demonstrated proficiency in use of project planning tools (SmartSheet, Jira, Confluence, etc.) as well as MS Office tools

Would Love For You To Have

A passion for collaboration and problem solving

Experience in healthcare, especially value-based care and population health management

Experience designing and refactoring processes in a high-paced operational environment

Proven track record of collaborating across teams and with senior leaders in an organization

Exposure to AWS products (S3, EC2, Athena, Redshift, etc.) or Apache products (Scylla, Zeppelin, Nifi, Hudi, etc.) a plus

Project Management Certification (CAPM or PMP)

Experience leading a cross-functional team or project(s) and promoting a collaborative environment (remote experience a plus)

What You'll Get

Chance to be surrounded by a team of extremely talented and dedicated individuals driven to succeed

Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care

A flexible, remote friendly company with personality and heart

Employee driven programs and initiatives for personal and professional development

Be a member of the Arcadian and Barkadian Community

About Arcadia helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health.

We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time.

We are passionate about helping our customers drive meaningful outcomes.

We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership.

For a better sense of our brand and products, please explore our .Protect YourselfIf you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3.

For more information, visit our .This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.

For any security-specific roles, the responsibilities would be further defined by the hiring manager.

Required Skill Profession

Operations Specialties Managers