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Project Operations Analyst (Billing/Operations) Job Opening In Manhattan – Now Hiring Align Communications


Job description

Join the Team!


Is technology your passion?

Do you want to work with smart, forward-thinking individuals?

Do you want to grow in career you love?


At Align, our professionals are the key to our success.

We dont just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do.

Were a group of tech-savvy professionals who are motivated by making an impact.

Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our teamwork hard, play hard, be smart!


We believe great communities lead to great companies.

Thats why we offer a dynamic workplace where you feel inspired, engaged and innovative.

We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices.

Position Overview 


We are seeking a proactive and detail-oriented Project Operations Analyst to take ownership of our Professional Services Automation (PSA) system, ConnectWise, with a focus on billing accuracy, project/agreement setup, and operational efficiency.

This role requires an analytical and solutions-driven professional who thrives in a fast-paced environment and is eager to drive improvements across finance and operations workflows.
 


The Project Operations Analyst will serve as a key liaison between Operations, Finance, and Project Management, ensuring data integrity, accurate billing cycles, and streamlined business processes.

The ideal candidate will bring 2-5 years of experience in finance, operations, or PSA systems administration, and will be highly motivated to develop into a subject matter expert and trusted advisor to leadership.
This role requires hands-on billing experience.

We kindly ask that only candidates who meet this requirement apply.



  • This position will report to the Operations Manager. 

  • The hybrid position will be based out of our New York City Office 3 days per week but will be able to work remotely 2 days a week. 

  • This is a full-time position offering full benefits, a salary in the $65K to $72K range, and paid training. 


Key Responsibilities 



  • Own and administer the billing and project/agreement setup functions within ConnectWise PSA. 

  • Lead the monthly billing cycle, ensuring accuracy of invoices, tax calculations, and compliance with client agreements. 

  • Verify and reconcile data between ConnectWise and Sage Intacct to ensure financial accuracy and consistency. 

  • Maintain and manage sales/use tax resale certificates and ensure proper tax application within ConnectWise. 

  • Partner cross-functionally with Finance, Sales, and Project Managers to optimize billing accuracy and operational efficiency. 

  • Develop and maintain standardized reporting packages and executive dashboards to support decision-making. 

  • Identify, recommend, and implement process improvements and automation opportunities across PSA and financial workflows. 

  • Support purchasing operations, ensuring vendor and project requirements are aligned with internal controls. 

  • Act as a ConnectWise subject matter expert (SME), staying current with new features and best practices. 

  • Provide training and guidance to colleagues on ConnectWise and financial process workflows as needed. 


Required Qualifications 



  • Bachelor's degree in Business, Finance, Operations, or related field (or equivalent experience). 

  • 2-5 years of relevant professional experience in finance, operations, project administration, or billing. 

  • Experience verifying and reconciling financial data across multiple systems (e.g., ConnectWise, Sage Intacct). 

  • Strong analytical, problem-solving, and organizational skills. 

  • Excellent written and verbal communication with the ability to present data and insights clearly. 

  • Proficiency with MS Office, especially Excel (formulas, pivot tables, data analysis) and PowerPoint. 

  • High attention to detail, with proven ability to manage multiple priorities in a fast-paced environment. 

  • Demonstrated initiative, follow-through, and customer focus. 


Preferred Qualifications 



  • Prior experience with ConnectWise PSA and/or Sage Intacct. 

  • Experience with billing, accounts receivable, or project finance in a corporate environment. 

  • Familiarity with process automation and reporting/dashboard tools. 

  • Experience supporting or leading cross-functional operations or finance projects. 

  • Ability to train and mentor colleagues on system processes. 


PM25


Tier2 


For more details, visit www.align.com.


Align is a premier global provider of technology infrastructure solutions.


Align specializes in designing and deploying technology infrastructure solutions from the data center to the desktop as well as providing managed IT services for clients.


Our professional services team, which includes Workplace Technology and Data Center Solutions provide strategic consulting, design, project management, engineering, implementation and support.

Our best-in-class Managed Services team provides IT services and cybersecurity advisory for clients within the Alternative Investment industry.

Align is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and Gold Partner.


Our client centric approach and passion for driving IT innovation has enabled us to provide tailored solutions and business transformations for over three decades.

Leading firms have relied on Align to provide forward-thinking technology strategies that support their current and future business needs.


Our teams have flawless track records of delivering technical solutions and have established long-standing relationships with an impressive client list of both Global 1000 and SMB clients.

We work across a diverse list of industries including financial services, life sciences (pharmaceutical and health care), retail, technology, media and telecommunications.


For more information, visit: www.align.com





PIa40c0c81907b-30511-38633870

Required Skill Profession

Business Operations Specialists


  • Job Details

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Unlock Your Project Operations Potential: Insight & Career Growth Guide


Real-time Project Operations Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Project Operations in Manhattan, United States, highlighting market share and opportunities for professionals in Project Operations roles.

83673 Jobs in United States
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92 Jobs in Manhattan
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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Align Communications adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Manhattan. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Interview Tips for Project Operations Analyst (Billing/Operations) Job Success

Align Communications interview tips for Project Operations Analyst (Billing/Operations)

Here are some tips to help you prepare for and ace your Project Operations Analyst (Billing/Operations) job interview:

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Research: Learn about the Align Communications's mission, values, products, and the specific job requirements and get further information about

Other Openings

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Final Thought:

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By following these tips, you can increase your chances of making a positive impression and landing the job!

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