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Project Support 2 - PROJSP2 Job Opening In Atlanta – Now Hiring Lancesoft

Project Support 2 PROJSP2

    United States Jobs Expertini Expertini › United States › Jobs › Atlanta › Computer Occupations › Project Support 2 Projsp2

Job description



Role
               Project Support


Location
               Atlanta, GA 30308 (Onsite)


Duration
               12 Months (Contact to hire)


Pay Range
              $28 Hourly on W2




Job Description:

 

5 plus years’experience handling high profile complaints. Address any customer complaints promptly within the timeframe.

Education: Bachelor’s degree in business administration, project management, or a related field.

Experience: Prior experience in project C or support roles preferred.

Skills: Excellent organizational skills Strong attention to detail Effective communication Proficiency in project management tools (e.G., Microsoft Project, Jira) Ability to multitask and prioritize. This assignment will be 4 days onsite, 1 day remote.

 

JOB SUMMARY

 

The primary purpose of this function is to ensure that escalated concerns across all Southstar markets are researched and resolved.

The incumbent will work in an extremely high volume, fast paced and multi-tasking environment and take ownership for commercial and residential escalated customer requests received multiple channels.

The incumbent is accountable for managing the formal complaint process and conducting root cause analysis on issues to improve customer satisfaction.

The incumbent must comply with applicable federal, state and local laws, regulations, and ordinances;maintain regulatory and industry relations;and adhere to key performance indicators as well as both internal and regulatory service levels.

This role includes offline responsibilities.

The incumbent will also be trained on other department functions and serve as a back-up when needed. 

 

JOB SUMMARY

The primary purpose of this function is to ensure that escalated concerns across all SouthStar markets are researched and resolved.

The incumbent will work in an extremely high volume, fast paced and multi-tasking environment and take ownership for commercial and residential escalated customer requests received multiple channels.

The incumbent is accountable for managing the formal complaint process and conducting root cause analysis on issues in order to improve customer satisfaction.

The incumbent must comply with applicable federal, state and local laws, regulations and ordinances;maintain regulatory and industry relations;and adhere to key performance indicators as well as both internal and regulatory service levels.

The incumbent will also be trained on other department functions and serve as a back-up when needed. 

 

MAJOR JOB RESPONSIBILITIES: 

  • Resolve escalated complaints (e.G., via call center, media, BBB, Governmental Affairs, Consumers Utility Council, Attorney General’s Office, LDCs, and complaints escalated to senior officers) 

  • Handle and respond to regulatory complaints for multiple operating entities within seven (7) jurisdictions with multiple LDCs within most jurisdictions.      

  • Utilize multiple CIS, regulatory, financial, vendor and partner systems daily in order to perform job duties. 

  •  Research customer requests, identify solutions, and respond to customers within the outlined regulatory requirements and service level agreements.          

  •  Respond to subpoenas, bankruptcies, fraud alerts and fraud affidavits for data requests and investigations and refer to Legal when appropriate.                     

  •  Investigate and responds to media related issues received from Corporate Communications.

  • Own and support various accounting processes to include daily cash sheet, posting of payments from lockbox and payment vendors, billing/payment research and resolution, processing of daily Distribution and Tax vouchers, refund processing, taxation research and resolution.

  •  Identify and communicate trends related to a potential larger issue which may affect other customers.

             

  •  Maintain knowledge of regulatory requirements and ensure compliance in the handling of all customer inquiries and escalations.            

  • Serve as a back-up for back-office functions as needed to support service level agreements.

  • Provide customer service for contract commercial accounts via multiple channels (examples: inbound calls, faxes, and email).

  •  Respond and resolve inquiries from various social media and public channels to include Twitter, Facebook, and LinkedIn, Georgia Gas Savings, BBB Reviews.

  •  Support process improvements resulting from analysis and recommendations.

  •  Maintain working knowledge of all company products, services, and promotional offers.                 

  •  Prioritize and manage assigned workload based on the urgency of customer and business impact.

  •  Development and maintain effective working relationships internally (business owners such as marketing, B2B, regulatory, legal, operations, accounting and credit & collections) and externally (customers, vendor partners, regulatory bodies, BBB, LDCs).


 

Education, Certifications/Licenses:

Required:

Associates’Degree or equivalent experience

Preferred: 

BA/BS Degree

 

Related Work Experience: 

Required: 

  •  5 - 7 years of experience resolving escalated customer concerns such as complaints received from regulatory or governmental agencies, Better Business Bureau (BBB) and senior level executives via multiple communication channels such as phone, email, written communication, social media platforms and chat.

  •  5 - 7 years of conducting root cause analysis on escalated, compliance and senior level executive issue and complaints.


 Preferred:

  • 3 - 5 years of experience in utility or call center environment.

  • 3 - 5 years of experience with Backoffice transaction processing.


 

Specific Skills & Knowledge

Required:

  • Proficiency in MS Office Suite products.

  • Experience in operating processes and procedures included but not limited to order management, customer service, escalation management, billing processes, regulatory and legal processes, etc.

  • Exceptional customer service skills to include active listening, ability to de-escalate situations with internal or external customers, utilize exceptional verbal and written skills while effectively adjusting communication styles to meet the needs of the audience to create win-win solutions for the customer and the company, 

  •  Experience in the ability to effectively research and identify the root cause of issues based on analysis of information compiled from multiple systems and or data sources and communicate findings at different levels.

  •  Experience in managing multiple tasks with different priorities to ensure deadlines are met and commitments are kept.


Preferred:

  • Experience in some or all of SSE systems to research and resolve customer issues such as: Banner, Safari, Prime, GCMA, OCS, OMS, PPC, HootSuite, ESG, Deluxe CDM, Wells Fargo Portal, Alliance Portal, Oracle Financials, NexisLexis, Experian)

  • Operational knowledge of SouthStar’s front and back-office processes and procedures 

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Project Support Potential: Insight & Career Growth Guide


Real-time Project Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Project Support in Atlanta, United States, highlighting market share and opportunities for professionals in Project Support roles.

78945 Jobs in United States
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Are You Looking for Project Support 2 PROJSP2 Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Lancesoft adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Project Support 2 PROJSP2 Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Atlanta. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Project Support 2 PROJSP2?

Key qualifications for Project Support 2 PROJSP2 typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Project Support 2 PROJSP2 Job Success

Lancesoft interview tips for Project Support 2 PROJSP2

Here are some tips to help you prepare for and ace your Project Support 2 PROJSP2 job interview:

Before the Interview:

Research: Learn about the Lancesoft's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Project Support 2 PROJSP2 interview at Lancesoft, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Lancesoft's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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