Public Safety Telecommunicator Pool

Job description

**Posting Details**

Position Information

**Position/Classification Title**

**Working Title** Public Safety Telecommunicator - Pool

**Competency Level**

**Position Number**

**Salary Grade Equivalent**

**FLSA** Non-Exempt

**Appointment Type** Permanent - Full Time

**FTE** 1 = 40 hours/week, 12 months

**If time limited, duration date**

**Department Hiring Range** $31,200 - $36,832

**EEO-1 Category** Professionals

**SOC Code** 43-5031 - Police, Fire, and Ambulance Dispatchers

Position Overview

**Be an Eagle - Where Purpose Takes Flight!**
Are you ready to make an impact?

At North Carolina Central University (https://www.nccu.edu/we-are-nccu) (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation.

A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance.

At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve.

Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU, where your purpose can take flight.
Visit **NCCU** **.edu** .

**Primary Function of Organizational Unit**
The primary purpose of the University Police Department is to protect the lives and property (real and personal) of all personnel and visitors who frequent the campus.

This unit must enforce all applicable Federal, State, and local laws, as well as, the University rules and regulations.

In addition, this unit must patrol and secure the grounds of North Carolina Central University by responding to calls and/or complaints, perform preliminary, investigations of criminal and civil conduct incidents, record and refer, complaints, complete and file reports on all incidents.

**Primary Purpose of Position**
The primary purpose of this position is work involving the receipt and transmissions of radio, telephone, and computer messages, and dispatching law enforcement, fire, and emergency medical units as required, on a 40 hour a week schedule with rotating shift, Testify in court cases and before University committees on criminal and civil incidents, regarding policy revisions and emergency recordings, Ensure that all Federal, State, Local and University laws and procedures are enforced relative to FCC (Federal Communication Commission) and State Regulations and Assist in reviewing and evaluating emergency procedures and Telecommunicator’s activities while performing their job duties and responsibilities.

**Required Knowledge, Skills, and Abilities**

+ Knowledge of the geography, policies, procedures, jurisdictions, and computer system.
+ Ability to remain calm while handling numerous tasks simultaneously.
+ Ability to speak clearly and distinctly at all times.
+ Ability to think clearly and act promptly in emergencies and under pressure

**Minimum Education/Experience**

**Licenses or Certification required by Statute or Regulation**
High school diploma or equivalency and demonstrated possession of the competencies necessary to perform the work.

Requires certification as a Division of Criminal Information Computer Operator or the ability to achieve certification within 45 days of employment.

Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.

Required Certifications:

+ CPR certification
+ Emergency Police Dispatch (EPD)
+ Division of Criminal Information (DCI) certification

DCI (Division of Criminal Information)
All certifications can be obtained on the job and should be completed within the first 12 months of hire if not already completed.

**Equal Opportunity Employer**
Consistent with the policy of the State of North Carolina, North Carolina Central University (NCCU) reaffirms that it has been, and will continue to be, the policy of this University to be an equal opportunity employer.

North Carolina Central University is committed to providing educational opportunities and prohibits discrimination against students, applicants, employees, or visitors based on race, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Any individual alleging discrimination based on sexual orientation cannot grieve beyond the University’s internal grievance process.

In keeping with this policy, and to further the principle of equal opportunity, all other personnel matters such as recruitment, selection, hiring, promotion, compensation, performance appraisal, disciplinary actions, benefits, transfers, separations, reduction in force, grievance procedures, company-sponsored training, education, tuition assistance, and social and recreational programs will also continue to be administered in accordance with this policy.

**Work Hours** Rotating 12 Hour Shifts

**Position required to work during periods of adverse weather or other emergencies** Yes

**Campus Security Authority Designated Position** Yes

Key Responsibilities and Related Competencies

**Required Competency** Technical Knowledge

**Duties**
Knowledge of applicable rules, regulations, policies, and procedures; knowledge of equipment operations; knowledge of the organization, the jurisdiction, and basic public safety operations (Including law enforcement agencies, fire, and rescue, security, and other response units).

Able to display sufficient knowledge of the infrastructure to dispatch and direct efficiently within the jurisdiction.

Ability to keep abreast change and able to adapt.

**Required Competency** Communication-Oral

**Duties**

+ Receive and broadcast calls on multiple radio frequencies.
+ Answers all phone lines within three rings.
+ Speaks in a normal tone during transmission.
+ Radio transmissions do not contain rude or disrespectful comments, opinions of policy, procedure, people, events, or remarks of a personal nature.
+ Responsive to the needs of the customer.
+ Accepts blame for mistakes and/or errors in judgment and corrects problems with customers.

Is consistently courteous, responsive, and caring in dealing with customers.

**Required Competency** Data/Information/Records Administration

**Duties**

+ Knowledge of applicable rules, regulations, policies, and procedures
+ Knowledge of equipment operations
+ Knowledge of the organization, the jurisdiction, and basic public safety operations (Including law enforcement agencies, fire, and rescue, security, and other response units).
+ Able to display sufficient knowledge of the infrastructure to dispatch and direct efficiently within the jurisdiction.
+ Ability to keep abreast change and able to adapt.

**Required Competency** Decision Making

**Duties**

+ Ability to initiate action based on information acquired while working under pressure.
+ While dispatching, Telecommunicators provide calm and efficient service to the agencies.
+ Telecommunicators provide clear direction, responsive feedback and proactively find information pertinent to in progress calls.

Posting Detail Information

**Posting Number** SPA01432P

**Open Date** 10/06/2025

**Close Date**

**Special Instructions to Applicants**
This is a **pooled job posting** for _Public Safety Telecommunicator_ positions.

Applications submitted to this posting will be considered for multiple current and future vacancies based on departmental needs and applicant qualifications.
You will be contacted directly if selected to move forward in the screening or interview process.

This posting will remain open to build a pool of qualified applicants.

**Applicant Documents**

**Required Documents**

1.

Resume/CV
2.

List of References

**Optional Documents**

1.

Cover Letter
2.

Unofficial Transcripts (official required from selected candidate)
3.

DD-214 (Veterans Only)
4.

NGB23A or NGB22/DD256 (National Guard Only)

**Supplemental Questions**

Required fields are indicated with an asterisk (*).

North Carolina Central University

1801 Fayetteville St.

Durham, NC, 27707

Mainline: 919-530-6100


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