Quality Engineering Manager

Summary

: The Quality Engineering Manager is responsible for leading the quality teams of their respective business unit within the organization.

This role manages the partnership between quality and the necessary cross-functional departments in Operations, Sales, Customer Support, and Engineering.

The Quality Engineering Manager leads the business units processes of quality control, escalations, nonconformances, and analysis.

Responsibilities:

Lead the New Product Introduction (NPI) Quality, Supplier Quality Engineering (SQE), Operations Quality, Customer Quality, and/or Quality Systems teams based on the respective business unit.

Manage day to day activities for quality teams.

Work within the quality department and cross-functionally to align efforts and remove roadblocks to address quality issues.

Attend customer calls with engineers.

Escalate issues to the Quality Director as needed.

Partner with cross-functional managers to ensure quality issues are being addressed and escalated appropriately.

Mange production and supplier nonconformance responses and escalation for the respective business unit.

Lead NPI Quality team to ensure customer requirements are defined and met through engineering specification and risk controls.

Partner with Quality Systems team as it pertains to your business unit to address opportunities for CPC Quality Management System to better meet customer needs and compliance to ISO 9001 and 13485.

Provide regular updates to Quality Leadership across the organization.

Represent the Customer Quality function as the principal customer liaison for CPC customer quality discussions with customers.

Oversee all quality control activities, including inspection, testing, and data analysis, to identify and address non-conformances for the Business Unit.

Develop and handle corrective and preventive action (CAPA) processes to address quality issues and prevent their recurrence.

Act as a quality project leader and a structured problem-solving subject matter expert for driving initiatives within both the quality department and all other functional organizations.

Implement and drive continuous improvement initiatives to optimize quality and efficiency.

Support Supplier Quality and NPI Quality plans and objectives for supplier product qualifications, new product introductions, and engineering changes.

Mentor a team of quality professionals, providing training and development opportunities.

Lead Quality Engineering to define and implement Process Control & Monitoring systems throughout the product lines.

Identify quality initiatives and lead cross-functional teams to complete them and/or escalate to Sr. Management.

Provide proactive, diligent, and fact-based communication to Sr. Management team, peers, and team.

Oversee the Nonconformance and Real-time data management portions of the Quality System for the Business Unit.

Be an effective member of the cross-departmental Functional Management Team.

Maintain quality metrics and define/execute activities to resolve decreases in performance.

Be a champion of disciplined problem-solving throughout the organization.

Proactively works to continuously improve aspects of the role and department.

Performs other duties as assigned to meet business needs.

Qualifications:

Bachelors Degree in science, engineering, or related technical discipline

3+ years of experience in quality leadership

Prior leadership or functional experience in New Product Innovation (NPI) Quality, Supplier Quality Engineering (SQE), Operations Quality, Customer Quality, and/or Quality Systems

Proficient in the use of Excel, Access, and other analytics tools

Self-driven, adaptable and resourceful; able to work under limited supervision

Travel:

Minimal, less than 5%

Why Youll Love Working Here

Our Culture

At CPC, our people arent just employees, theyre the driving force behind our success.

Weve built a culture rooted in respect, collaboration, and integrity, where every voice matters, and innovation thrives.

Its not just us saying it; CPC has been recognized as a Top Workplace 5x in the past 6 years, because we genuinely care about our employees growth, well-being, and success.

This isnt just a workplace; its a community where youll feel valued, empowered, and inspired to do your best work every day.

Growth & Development

We invest in you.

Whether youre looking to expand your skills, take on new challenges, or advance your career, were here to support you.

We offer:

Mentorship, hands-on training, and career development opportunities to help you reach your full potential.

Tuition Assistance to support continued education, plus scholarship programs for children of eligible employees.

A Co-Op and intern program in partnership with several universities for hands-on industry experience.

Recognition programs that celebrate your contributions, from employee loyalty awards to peer-to-peer recognition.

Because when you succeed, we all succeed.

Work/Life Balance

We get it work is important, but so is life outside of it.

Thats why CPC ensures you have the time and flexibility to live, recharge, and give back.

Our programs include:

Multiple paid-time off programs, including PTO, company-paid holidays, bereavement leave, and paid volunteer time to support causes you care about.

Paid Parental Leave so you can focus on what matters most.

Wellness support, including access to in-person and online advisors for mental, financial, and overall well-being.

We believe that a balanced, fulfilled team creates the best workplace.

Benefits & Compensation

At CPC, we offer a comprehensive benefits package designed to support your health, financial security, and overall well-being, including but not limited to:

Health & Wellness: Comprehensive Medical, Dental, Vision coverage starting day one for you and your family.
Health Savings Account (HSA) contributions for eligible plans.
Company-paid Long-Term & Short-Term Disability and Life Insurance for added security.
Onsite gym & wellness programs to help stay active and healthy.

Financial Benefits: 401k plan with automatic employer contributions starting on day one, plus profit-sharing to invest in your future.

Referral bonuses get rewarded for connecting talented friends and family to CPC job openings.

Pay Range: $125,000.00 - $150,000.00 / annually This range is the pay scale for this role in Minnesota.

Individual compensation is based on skills, experience, and qualifications related to this position.

Bonus Eligibility: Yes

Join Us

If youre ready to be part of an innovative team that values connection and collaboration, we want to hear from you!