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Urgent! Queue Manager II Job Opening In Irving – Now Hiring CompuCom
Compucom Systems, Inc.
provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses.
To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Queue Manager II to join our team.
The Queue Manager will be responsible for the operating activities of one or more functional departments and/or branches.
Identifies, prioritizes, and communicates all system and process issues that affect productivity and efficiency, and provides input and support for necessary improvements.
Duties may include, but are not limited to, the following:
**This position is onsite in Irving, TX**
**Responsibilities** **:**
+ Initial review of ticketing cases prior to dispatch to attempt remote resolution or confirm if dispatch is required.
Technical review and remote support to determine parts needed to meet first time fix as well as tech instructions or suggestions.
+ Follows defined processes on case management.
+ Responsible for the operating activities of one or more departments and/or branches, and assists the company in relation to policies, practices, and attainment of operating goals.
+ Prepares reports and records on department activities for use during case management or for team/program manager as requested.
+ Call scrubbing and 1st level PMO billing review.
+ Responsible for the administrative duties related to Operations, including requesting, gathering, and organizing information.
Working to remove obstacles and driving to make contract requirements by interacting cross functionally with delivery teams.
+ Client interaction, meetings and 1st point of escalation.
**Qualifications:**
+ Previous experience with Que Ticket Management with Service Now
+ Excellent Customer Service
+ Excellent verbal and written communication skills
+ Able to work one full weekend a month
+ Documentation Skills
+ Able to communicate with all levels in the organization
**Wage Range** :
The Hourly rate for this position is between $19.50 - $28.60 per hour.
Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
**Benefits** :
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
More detailed information can be found here.
(https://www.compucom.com/wp-content/uploads/2025/06/2025-Compucom_Benefits-Summary_FINAL-rev-04-07-25_Legal.pdf)
The compensation and benefits information is accurate as of the date of this posting.
The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
**Equal Employment Opportunity** **:** Compucom is committed to providing equal employment opportunities in all employment practices.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
CompuCom is committed to providing equal employment opportunities in all employment practices.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
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Unlock Your Queue Manager Potential: Insight & Career Growth Guide
Real-time Queue Manager Jobs Trends in Irving, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Queue Manager in Irving, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 407404 jobs in United States and 661 jobs in Irving. This comprehensive analysis highlights market share and opportunities for professionals in Queue Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! CompuCom is currently hiring and seeking a Queue Manager II to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Queue Manager II Jobs Irving.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CompuCom adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Queue Manager II Jobs United States varies, but the pay scale is rated "Standard" in Irving. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Queue Manager II typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Queue Manager II interview at CompuCom, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the CompuCom's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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