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Urgent! Quickbooks Support Representative Job Opening In USA, USA – Now Hiring The Judge Group

Quickbooks Support Representative



Job description

Our client is currently seeking a Quickbooks Support Representative to work on a fully remote schedule on EST hours.

Position Summary: The open role primarily involves handling customer support tickets.

However, due to the dynamic nature of the team, the ideal candidate should be comfortable wearing multiple hats.

Responsibilities may occasionally include participating in sales calls, conducting account management tasks, and assisting with software upgrades.

Technical Environment:

  • The company utilizes two primary software platforms:
  • Connex for QuickBooks: A data synchronization tool that integrates online seller inventory systems with QuickBooks.

    It is particularly valuable for mid-sized businesses operating across multiple sales channels.QuickBooks: A strong understanding of QuickBooks is essential.
  • Additional tools include Shopify (strongly preferred), and other accounting platforms such as Sage and FreshBooks.

    Candidates should be open to learning and supporting these systems as needed.
  • Work Environment:

  • The position is 100% remote, though candidates should be available to work East Coast hours.
  • The team includes two members based in Boston.
  • Candidates must be open to attending quarterly in-person team meetings.
  • Candidate Requirements:

  • Strong communication skills, including the ability to confidently handle phone-based support.
  • Demonstrated experience with QuickBooks and eCommerce platforms.
  • Flexibility to adapt to a fast-paced, multi-functional role.
  • Interview Process: The interview process typically includes two to three rounds

    Since 2010, our client has empowered over 5,000 businesses worldwide by seamlessly syncing their accounting systems—like QuickBooks—with selling channels such as ShipStation and Shopify.

    We’re a dynamic, customer-focused software company based in Acton, Massachusetts, and we’re looking for a Technical Support Representative to help our customers succeed.

    What You’ll Do:

    As a key member of our support team, you’ll play a vital role in ensuring our customers get the technical help they need.

    You'll troubleshoot, document, escalate, and follow through on technical issues while collaborating closely with internal teams to improve our software and customer experience.

    Key Responsibilities:

    • Provide phone and email-based technical support to existing customers, following standard operating procedures.

    • Keep our customer-facing knowledge base up to date with accurate, easy-to-follow content.

    • Escalate complex issues to management and developers using Jira, and monitor ticket progress.

    • Communicate updates on open support tickets to customers in a clear and timely manner.

    • Identify trends in customer issues and collaborate with the team to diagnose and resolve them quickly.

    • Share customer feedback with the product and development teams to enhance the Connex platform.

    • Support internal team members by answering technical questions related to our software.

    What You Bring:

    • 2+ years of experience in a customer-facing technical support role.

    • Strong background in QuickBooks or other accounting tool.

    • Strong written and verbal communication skills.

    • A detail-oriented mindset with a passion for problem-solving.

    • Experience troubleshooting software related to order management, accounting, shipping, or eCommerce (preferred).

    • Familiarity with tools like Jira and Zendesk (a plus).

    • .

    Citizenship (required).

    Compensation & Benefits:

    • 3 weeks paid vacation.

    • Comprehensive health benefits.

    • Open to flexible start and end times.

    • Opportunities for professional growth and cross-functional learning

    • Supportive team culture and flexible work environment



    Required Skill Profession

    Financial Clerks



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