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Urgent! Quickbooks Support Representative Job Opening In USA, USA – Now Hiring The Judge Group
Our client is currently seeking a Quickbooks Support Representative to work on a fully remote schedule on EST hours.
Position Summary: The open role primarily involves handling customer support tickets.
However, due to the dynamic nature of the team, the ideal candidate should be comfortable wearing multiple hats.
Responsibilities may occasionally include participating in sales calls, conducting account management tasks, and assisting with software upgrades.
Technical Environment:
Work Environment:
Candidate Requirements:
Interview Process: The interview process typically includes two to three rounds
Since 2010, our client has empowered over 5,000 businesses worldwide by seamlessly syncing their accounting systems—like QuickBooks—with selling channels such as ShipStation and Shopify.
We’re a dynamic, customer-focused software company based in Acton, Massachusetts, and we’re looking for a Technical Support Representative to help our customers succeed.
What You’ll Do:
As a key member of our support team, you’ll play a vital role in ensuring our customers get the technical help they need.
You'll troubleshoot, document, escalate, and follow through on technical issues while collaborating closely with internal teams to improve our software and customer experience.
Key Responsibilities:
• Provide phone and email-based technical support to existing customers, following standard operating procedures.
• Keep our customer-facing knowledge base up to date with accurate, easy-to-follow content.
• Escalate complex issues to management and developers using Jira, and monitor ticket progress.
• Communicate updates on open support tickets to customers in a clear and timely manner.
• Identify trends in customer issues and collaborate with the team to diagnose and resolve them quickly.
• Share customer feedback with the product and development teams to enhance the Connex platform.
• Support internal team members by answering technical questions related to our software.
What You Bring:
• 2+ years of experience in a customer-facing technical support role.
• Strong background in QuickBooks or other accounting tool.
• Strong written and verbal communication skills.
• A detail-oriented mindset with a passion for problem-solving.
• Experience troubleshooting software related to order management, accounting, shipping, or eCommerce (preferred).
• Familiarity with tools like Jira and Zendesk (a plus).
• .
Citizenship (required).
Compensation & Benefits:
• 3 weeks paid vacation.
• Comprehensive health benefits.
• Open to flexible start and end times.
• Opportunities for professional growth and cross-functional learning
• Supportive team culture and flexible work environment
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Unlock Your Quickbooks Support Potential: Insight & Career Growth Guide
Real-time Quickbooks Support Jobs Trends in United States, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Quickbooks Support in United States, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 60837 jobs in United States and 335 jobs in United States. This comprehensive analysis highlights market share and opportunities for professionals in Quickbooks Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! The Judge Group is currently hiring and seeking a Quickbooks Support Representative to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Quickbooks Support Representative Jobs United States.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The Judge Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Quickbooks Support Representative Jobs United States varies, but the pay scale is rated "Standard" in United States. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Quickbooks Support Representative typically include Financial Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Quickbooks Support Representative interview at The Judge Group, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the The Judge Group's products or services and be prepared to discuss how you can contribute to their success.
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