- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Rapid Response (Helpdesk) Engineer.
Urgent! Rapid Response (Helpdesk) Engineer Job Opening In Youngstown – Now Hiring infinIT.us
Job brief:
We are looking for enthusiastic Rapid Response (Helpdesk) Team Members to provide technical assistance to our clients on Information Technology and IT Security related inquiries.
You will answer queries on technical issues and assist clients in resolving them.
An excellent Rapid Response Team Member must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
They must also be customer-oriented and patient to assist business clients that are not familiar with IT related subjects.
Demonstrate/adhere to company Core Values:
• Engaging - Genuinely connecting with the hearts and minds of those that we interact
• Enjoying - Sharing enthusiasm about our work and team
• Resourceful - Getting the job done right
• Honoring - Living up to the expectations in the relationship
Responsibilities:
• Serve as a technician for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques, tools, and pertinent questions, and remote access to computer systems
• Determine the best solution based on the issue and details provided by clients
• Walk the client through the problem-solving process and confirm the problem is resolved
• Direct unresolved issues to other team members experienced in the issue
• Provide accurate information on IT products and services
• Record events, problems and their resolution in our Connectwise ticketing system in real-time
• Follow-up and update client status and information
• Pass on any feedback or suggestions by clients to the appropriate internal team members
• Identify and suggest possible improvements on procedures and processes
Requirements
• Proven experience with technology in a client support role
• Tech-savvy with working knowledge of some or all of the following; Cloud Servers and workstations, PCs, Servers, VOIP phone systems, IT Security, office automation products, operating systems, networking, and remote assistance
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve technical issues
• Excellent communication skills
• Customer-oriented and client-focused.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Rapid Response Potential: Insight & Career Growth Guide
Real-time Rapid Response Jobs Trends in Youngstown, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Rapid Response in Youngstown, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2700 jobs in United States and 1 jobs in Youngstown. This comprehensive analysis highlights market share and opportunities for professionals in Rapid Response roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! infinIT.us is currently hiring and seeking a Rapid Response (Helpdesk) Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Rapid Response (Helpdesk) Engineer Jobs Youngstown.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at infinIT.us adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Rapid Response (Helpdesk) Engineer Jobs United States varies, but the pay scale is rated "Standard" in Youngstown. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Rapid Response (Helpdesk) Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Rapid Response (Helpdesk) Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Rapid Response (Helpdesk) Engineer interview at infinIT.us, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the infinIT.us's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Rapid Response (Helpdesk) Engineer is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!