Real Time Operations Controller

Job description

Real-Time Operations Controller

Job Category: Intelligence

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: Continental US

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**The Opportunity:**

The Real-Time Operations Controller position is part of a 24 X 7 X 365 crew who monitors ground equipment and services scheduled by users within an automated planning and scheduling system (shift schedule 5 am-5 pm, 5 pm-5 am).

Tasks include monitoring the status of initiated services, rescheduling as necessary for interrupted services, and assisting with service setup and execution.

**Responsibilities:**

+ Work with other crew members in the execution of daily and routine procedures to maintain system state of health, responding to issues as they arise, or gathering pertinent information for troubleshooting
+ Lead daily turnover, updates operations log on daily activity progress, and review all operator log entries for accuracy.
+ Support system testing after upgrades and during maintenance activities
+ Monitor system performance to be able to respond to event notifications and determine courses of action
+ Coordinating with other crew members to maintain system state of health
+ Report discrepancies concisely as they occur
+ Investigate and rectify procedural discrepancies
+ Identify areas of process improvement
+ Coordinate with subsystem engineering subject matter experts to implement configuration changes and other maintenance activities on the network in accordance with operational procedures
+ Certify in multiple operator positions; knowledge-based and on-the-job training provided prior to certification testing
+ Perform remote diagnostic monitoring of systems
+ Monitor and perform actions related to mission processing
+ Support requests for re-processing and/or playback, requests for lab analysis, and feedback to customers on results of each lab analysis and playback
+ Support payload operations in coordination with other team members

**Qualifications:**

_Required:_

+ Bachelor's degree and minimum 3 years of relevant experience, or equivalent combination of education and experience
+ Active TS/SCI clearance with minimum Polygraph (higher level polygraph required for continued employment)
+ Willingness to work 12-hour shifts (5am-5pm or 5pm-5am)
+ Knowledge of Radio Frequency spectrums, including utilization, acquisition, and correction
+ Experience operating complex satellite infrastructure and communication systems
+ Networking proficiency
+ Self-motivated learner capable of mastering complex systems with minimal guidance
+ Mentorship skills
+ Strong customer interaction abilities
+ Excellent written and verbal communication skills
+ Proficient multitasking capabilities
+ Advanced analytical and troubleshooting abilities

_Desired:_

+ Experience in a real-time operations environment, SIGINT signals analyst, SIGINT collection, real-time watch operations support,
+ Knowledge of both theoretical and practical aspects of satellite communications​

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**What You Can Expect:**

**A culture of integrity.**

At CACI, we place character and innovation at the center of everything we do.

As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

**An environment of trust.**

CACI values the unique contributions that every employee brings to our company and our customers - every day.

You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

**A focus on continuous growth.**

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

**Your potential is limitless.** So is ours.

Learn more about CACI here.

(https://careers.caci.com/global/en/life-at-caci)

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**Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.

Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

We offer competitive compensation, benefits and learning and development opportunities.

Our broad and competitive mix of benefits options is designed to support and protect employees and their families.

At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Learn more here (https://careers.caci.com/global/en/employee-benefits) .

The proposed salary range for this position is:

$78,700 - $165,200

_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

Required Skill Profession

Other General