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Urgent! Recovery/Returns Customer Service Job Opening In Rochester – Now Hiring Nesco Resource

Recovery/Returns Customer Service



Job description

Client Services Specialist – Banking & Returns
Hybrid Schedule | Rochester, NY
$25/hr

What You’ll Do

  • Research and resolve returned banking items in a timely and accurate manner

  • Provide quality customer service to clients and internal partners

  • Educate clients on resolution processes and alternative service options

  • Handle inbound phone calls and meet departmental service standards

  • Stay current with training, policies, and regulations (including NACHA and FDCPA)

  • What We’re Looking For

  • Bachelor’s degree in Business Administration preferred

  • 1 years of experience in customer service, call center, or related field required

  • Experience in finance, accounting, payroll, banking, or collections is a plus

  • Proficiency in Microsoft Office (Word, Excel, Access) preferred

  • Ability to thrive in a fast-paced environment

  • Schedule & Training

  • Training (6–8 weeks): Monday–Friday, 8:00 AM–5:00 PM

  • After training: Monday–Friday, 11:00 AM–8:00 PM

  • Hybrid: In-office Monday–Wednesday; remote Thursday & Friday (quiet home workspace and reliable internet required)



  • Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

    Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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    Information And Record Clerks



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      Unlock Your Recovery Returns Potential: Insight & Career Growth Guide


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      • 7. Obeying United States laws and regulations
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      Nesco Resource interview tips for Recovery/Returns Customer Service

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