Referral and Scheduling Coordinator

Job description

**Become a part of our caring community and help us put health first**

The Referral and Scheduling Coordinator schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office.

The Referral and Scheduling Coordinator performs basic administrative/clerical/operational/customer support/computational tasks.

Typically works on routine and patterned assignments.

The Referral and Scheduling Coordinator gathers and communicates all relative information and preparation instructions to patient and referring providers.

Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

**Location Address:** **Conviva Wellington** , 13475 Southern Blvd., Loxahatchee, FL 33470

**Job Functions**

+ Obtain authorization for referrals
+ Answer referral related calls
+ Communicate with specialists,Center Administrators, referral associates, providers and internal departments.
+ Electronically fax documents.

**Required Qualifications**

+ Must be Bilingual English/Spanish
+ 2 years of hands-on healthcare experience in a clinical setting, preferably within the Medicare population
+ Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook
+ Proficient with medical terminology
+ Experience with Electronic Medical Records
+ Excellent professional communication abilities, at all levels within the organization and with patients, at all times
+ This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program.

If selected for this role, you will be required to be screened for TB

**Preferred Qualifications**

+ Knowledge of ICD 10 and CPT coding
+ Referral experience

**Use your skills to make an impact**

**Alert**

Humana values personal identity protection.

Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file.

When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

**Interview Format – HireVue**

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability.

HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

**Benefits**

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families.

We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities

#LI-MM1

#LI-Onsite

**Scheduled Weekly Hours**

40

**Pay Range**

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting.

The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan.

This incentive opportunity is based upon company and/or individual performance.

**Description of Benefits**

Humana, Inc.

and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.

Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.

Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

**About Us**

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more.

As part of CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost.

We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center.

As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients.

As part of Humana Inc.

(NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career.

We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company.

By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
​
**Equal Opportunity Employer**

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.

This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion.

We also provide free language interpreter services.

See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources

Required Skill Profession

Other General