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Remote --- Customer Service Representative Job Opening In Latah County – Now Hiring Teleperformance


Job description

Overview

About TP

TP is a global, digital business services company.

We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired andpassionate people speaking more than300 languages, our global scale and localpresence allow us to be a force of goodin supporting our communities, ourclients, and the environment.

Benefits of working with TP include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs 
  • TP and You

    Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer.

    We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do.

    You will become a key contributor in making that happen.

    As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment.

    You will have the chance to interact with people from all walks of life, and no two days will be the same.

    As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

    Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?

    At TP, the sky is the limit!

    At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

    Responsibilities

    Your Responsibilities

    Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

  • Handle and carefully respond to all customer inquiries

  • Provide excellent customer service through active listening

  • Work with confidential customer information and treat it sensitively

  • Aim to resolve issues on the first call by being proactive

  • Appropriately communicate with customers

  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required
  • Qualifications

    We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

    Qualifications:

  • High School Diploma or equivalent.
  • Minimum of 6 months of customer service experience.
  • Must be 18 years of age or older.
  • Ability to type at least 25 words per minute.
  • Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
  • Customer service and/or sales experience preferred.
  • College degree preferred but not required.
  • Key Competencies:

  • Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
  • Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
  • Communication: Outstanding communication, listening, and analytical skills.
  • Organizational Skills: Strong organizational and problem-solving skills.
  • Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
  • Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
  • Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
  • Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.
  • Work from Home Requirements:

  • Internet Requirements:Minimum subscribed download rate equal or exceeds 15.0 MbpsMinimum subscribed upload rate equal or exceeds 5.0 MbpsISP must have no packet loss and ping under 50msInternet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN Proof of internet speed required
  • Clean and quiet workspace
  • Be Part of Our TP Family

    It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.

    We believe that when employees are happy and healthy, they are more productive, creative, and engaged.

    We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.

    We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.

    We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

    EOE/Disability/Vets

    Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Remote Customer Potential: Insight & Career Growth Guide


    Real-time Remote Customer Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Remote Customer in Latah County, United States, highlighting market share and opportunities for professionals in Remote Customer roles.

    129301 Jobs in United States
    129301
    239 Jobs in Latah County
    239
    Download Remote Customer Jobs Trends in Latah County and United States

    Are You Looking for Remote Customer Service Representative Job?

    Great news! is currently hiring and seeking a Remote Customer Service Representative to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Teleperformance adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Remote Customer Service Representative Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Latah County. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Remote Customer Service Representative?

    Key qualifications for Remote Customer Service Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Remote Customer Service Representative?

    To improve your chances of getting hired for Remote Customer Service Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Remote Customer Service Representative Job Success

    Teleperformance interview tips for Remote     Customer Service Representative

    Here are some tips to help you prepare for and ace your Remote Customer Service Representative job interview:

    Before the Interview:

    Research: Learn about the Teleperformance's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Remote Customer Service Representative interview at Teleperformance, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Teleperformance's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Remote Customer Service Representative Positions

    Setting up job alerts for Remote Customer Service Representative is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!