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Urgent! Remote Customer Support Representative Job Opening In Albany – Now Hiring Confidential
Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative.
This is a remote position and in this role, you will be responsible for providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients.
As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships.
Responsibilities:
1.
Customer Support:
- Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate information.
- Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process.
- Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary.
- Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions.
2.
Account Receivables and Collections:
- Monitor and manage accounts receivables, ensuring accurate and timely invoicing to clients.
- Follow up with customers regarding outstanding payments, providing friendly reminders and facilitating the collection process.
- Collaborate with the finance team to resolve any billing discrepancies or disputes, ensuring prompt resolution and maintaining positive client relationships.
- Utilize collection software and tools to track and document all collection activities, maintaining accurate and up-to-date records.
3.
Relationship Management:
- Build and maintain strong relationships with clients, serving as their primary point of contact for all customer support and account-related inquiries.
- Proactively identify opportunities to enhance customer satisfaction and loyalty, providing personalized assistance and tailored solutions.
- Collaborate with cross-functional teams, including sales and product development, to address customer needs and improve overall customer experience.
Note: This job description is not intended to be all-inclusive.
The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.
We offer competitive compensation and benefits packages, along with opportunities for growth and development within our dynamic organization.
If you are passionate about delivering exceptional customer service and possess the skills required for this role, we would love to hear from you.
Please submit your resume and cover letter detailing your relevant experience.
- High school diploma or equivalent; bachelor's degree preferred.
- Previous experience in customer support or a related field is highly desirable.
- Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers.
- Excellent problem-solving and decision-making abilities, with a keen attention to detail.
- Proficiency in using customer support software and tools.
- Familiarity with accounting principles and practices is a plus.
- Ability to work independently and in a team-oriented environment.
- Exceptional time management and organizational skills, with the ability to prioritize tasks effectively.
Flexible work hours
Company-sponsored events
Paid volunteer days
Educational opportunities
Remote work options
Commuter benefits
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Unlock Your Remote Customer Potential: Insight & Career Growth Guide
Real-time Remote Customer Jobs Trends in Albany, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Remote Customer in Albany, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 127953 jobs in United States and 535 jobs in Albany. This comprehensive analysis highlights market share and opportunities for professionals in Remote Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Confidential is currently hiring and seeking a Remote Customer Support Representative to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Remote Customer Support Representative Jobs Albany.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Remote Customer Support Representative Jobs United States varies, but the pay scale is rated "Standard" in Albany. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Remote Customer Support Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Remote Customer Support Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Remote Customer Support Representative interview at Confidential, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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