Urgent! Remote Helpdesk Support Technician (Active Directory) Position in Raleigh - Reynolds & Reynolds
Position Description
*This is a remote position**Shift: Monday-Friday 8am-5pm EST*Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician.
In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution.
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Responsibilities will include but are not limited to:- Thoroughly documenting problems, troubleshooting steps, and resolution via Proton&'s ticketing system- Troubleshoot and replace failed computing hardware on both desktop PC&'s and laptop computers (motherboards, NIC&'s, video cards, laptop monitors, laptop keyboards, etc.)- Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their rolesAbout Our Company:Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country.
Proton is not the normal ticket, ticket, ticket IT support shop.
Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!
Training
On the job
Requirements
At least 2-3 years in an IT Helpdesk/Desktop Support role required~^~IT certifications or technical education required~^~Knowledge and experience with Windows Active Directory domains required~^~Must be seasoned with ticketing systems~^~Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting~^~Familiarity with networking devices and troubleshooting switches, routers and firewalls~^~Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family.
We offer a comprehensive benefits package including: - Medical, dental, vision, life insurance, and a health savings account- 401(k) with up to 6% matching- Paid holidays, vacation and sick daysReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.
Reynolds and Reynolds is an equal opportunity employer.
Salary:
50,000.00 - 55,000.00 / Yearly
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Unlock Your Remote Helpdesk Potential: Insight & Career Growth Guide
Real-time Remote Helpdesk Jobs Trends in Raleigh, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Remote Helpdesk in Raleigh, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 62987 jobs in United States and 444 jobs in Raleigh. This comprehensive analysis highlights market share and opportunities for professionals in Remote Helpdesk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Reynolds & Reynolds is currently hiring and seeking a Remote Helpdesk Support Technician (Active Directory) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Remote Helpdesk Support Technician (Active Directory) Jobs Raleigh.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Reynolds & Reynolds adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Remote Helpdesk Support Technician (Active Directory) Jobs United States varies, but the pay scale is rated "Standard" in Raleigh. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
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Before the Interview:To prepare for your Remote Helpdesk Support Technician (Active Directory) interview at Reynolds & Reynolds, research the company, understand the job requirements, and practice common interview questions.
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