(REMOTE) Manager, Human Resources Shared Services (HRSS), Technology Optimization & Financial Control

Job description

**Employment Type:**
Full time
**Shift:**

**Description:**
Under the broad guidance of the Director, this role serves as the liaison between HR Shared Services and key departments such as TIS, Finance, Organizational Effectiveness, and other Centers of Excellence (COEs), ensuring cross-functional collaboration and that departmental needs are effectively met

• Assess existing technology systems to identify improvement opportunities and ensure optimal system performance.
• Develop and execute optimization strategies in collaboration with IT and other business units.
• Lead initiatives for cost-effective upgrades, integrations, and system enhancements.
• Monitor system performance data and recommend improvements or replacements as needed.
• Stay current on emerging technologies and industry best practices to maintain a competitive edge.
• Partners with leadership to identify opportunities to innovate and leverage technology to drive continuous improvement.
Vendor Management
• Builds and maintains strong relationships with external technology vendors and service providers.
• Manages end-to-end vendor lifecycle, including selection, contract negotiation, and performance monitoring.
• Ensures vendor compliance with contractual terms, service-level agreements, and organizational expectations.
• Addresses and resolves vendor issues to prevent operational disruption.
• Evaluate vendor performance against KPIs and provide regular reports to leadership with actionable insights.
• Provides consultative support to departments on vendor strategy and system performance alignment.
• Identifies vendor cost containment opportunities.
Financial Oversight & Cross-functional Collaboration
• Collaborates with Finance/TIS/TMO to manage technology budgets, forecasts, and spend tracking.
• Supports cross-functional initiatives by aligning technology solutions with business needs and priorities.
• Ensures and provides that vendor and technology activities are on time and within budget.
• Supports leadership with position control.
**Essential Functions**

**Our Trinity Health Culture:** Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

**Leadership:**

Providing advice, guidance & leadership to RHM & Region leaders in developing strategies & in the achievement of performance goals.

Enable Collaboration across & within service area, RHM & Regions to ensure consistency & integration of strategy & operations

**Direction & Growth:**

Providing advice, guidance & leadership to service area, functional area, RHM & Regions.

Leading standardization / systemness & optimization of policy, process, methodology, establishing a national community of practice.

Oversee Vendor / Contract Labor Management including centralizing strategy & optimizing spend.

**Strategic Support & Accountability:**

Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives.

Responsible for supporting regional efforts to comply with functional area priorities.

Accountable for the selection, evaluation & overall success of the functional leadership teams.

Organization-wide focal point for establishing functional strategies & governance over financials & staffing.

Accountable for communication between service area functional area, RHM & Region leaders.

**Operational Delivery**

Responsible for measuring & reporting KPIs / metrics &value delivery.

Providing advice, guidance & leadership for the colleague life cycle.

**Maintains a Working Knowledge** of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

**Functional Role (not inclusive of titles or advancement career progression)**

**Manages the technology optimization, vendor management & financial control team and related projects and initiatives**

+ Coaches, facilitates, and motivates the teams to create accountability for meeting quality and service level goals on a consistent basis.
+ Removes barriers to achieve individual and group objectives.
+ Responsible for all aspects of directing talent management including hiring, equipping colleagues with skill and knowledge, salary planning, operationalizing work, appraising performance, professional development, recognition, and coaching.
+ Participates in establishing annual departmental goals, budget preparation & management.

Suggests & initiates ongoing process improvement to departmental processes as needed to improve overall customer service, efficiency & exceptional communication.
+ Ensures development & ongoing edits/changes to online knowledge articles, job aids, training, brochures, FAQ’s & other related written correspondence, documents & forms.
+ Tracks and monitors key metrics, program data, benchmarking data, goal achievements and team results.

Refines and develops new reports to accurately reflect department progress, work/task volumes.

Creates appropriate reports or dashboards to present to leadership.

**Technology Optimization**

+ Assess existing technology systems to identify improvement opportunities and ensure optimal system performance.
+ Develop and execute optimization strategies in collaboration with IT and other business units.
+ Lead initiatives for cost-effective upgrades, integrations, and system enhancements.
+ Monitor system performance data and recommend improvements or replacements as needed.
+ Stay current on emerging technologies and industry best practices to maintain a competitive edge.
+ Partners with leadership to identify opportunities to innovate and leverage technology to drive continuous improvement.

**Vendor Management**

+ Builds and maintains strong relationships with external technology vendors and service providers.
+ Manages end-to-end vendor lifecycle, including selection, contract negotiation, and performance monitoring.
+ Ensures vendor compliance with contractual terms, service-level agreements, and organizational expectations.
+ Addresses and resolves vendor issues to prevent operational disruption.
+ Evaluate vendor performance against KPIs and provide regular reports to leadership with actionable insights.
+ Provides consultative support to departments on vendor strategy and system performance alignment.
+ Identifies vendor cost containment opportunities.

**Financial Oversight & Cross-functional Collaboration**

+ Collaborates with Finance/TIS/TMO to manage technology budgets, forecasts, and spend tracking.
+ Supports cross-functional initiatives by aligning technology solutions with business needs and priorities.
+ Ensures and provides that vendor and technology activities are on time and within budget.
+ Supports leadership with position control.

**Minimum Qualifications**

+ Bachelor's degree or an equivalent combination of education and experience.
+ Five+ years of experience in technology optimization, vendor management, IT operations, or leadership.

experience.
+ Strong understanding of technology trends, including cloud computing, IT infrastructure, and software solutions.
+ Change enablement experience related to technology transformation.
+ Ability to translate technical requirements to non-technical domain users.

**Additional Qualifications (nice to have)**

+ Bachelor’s degree in Information Technology, Business Administration, or related field.
+ Master’s Degree.
+ Proven track record in managing technology performance improvement initiatives.
+ Workday Certification or experience with Workday Community.
+ Prior technology implementation experience is a plus.

**Physical & Mental Requirements & Working** **Conditions (General Summary)**

**Direct Healthcare Services / Indirect Healthcare / Support Services:**

+ Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell.

Occasional
+ Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.).

Occasional
+ Exposure to or subject to noise, infectious waste, diseases & conditions.

Occasional
+ Exposure to interruptions, shifting priorities & stressful situations.

Frequent
+ Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects.

Frequent
+ Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise.

Frequent
+ Perform manual dexterity activities & / or grasping / handling.

Continuous
+ Ability to climb, kneel, crouch & / or operate foot controls.

Occasional

+ Use a computer / other technology.

Frequent
+ Sit with the ability to vary / adjust physical position or activity.

Frequent
+ Maintain a safe working environment & use available personal protective equipment (PPE).

Continuous
+ Comply with Trinity Health’s Code of Conduct, policies, procedures & guidelines.

Continuous
+ Ability to provide assistance in the event of an emergency.

Occasional

**Direct Healthcare Services:**

+ Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.

Occasional
+ Lift a maximum of 30 pounds unassisted.

Occasional
+ Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling.

Occasional
+ Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions.

Continuous
+ Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions.

Occasional

**Indirect Healthcare / Support Services:**

+ Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.

Occasional
+ Lift a maximum of 30 pounds unassisted.

Occasional

+ Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing.

Occasional
+ Encounter a clinical / patient facing / hands on interactive work environment.

Occasional

+ Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions.

Continuous

_Hourly pay ranges: $49.80 - $82.17_

_Average Workday Activity: Occasional - O (1% - 33%), Frequent - F (34% - 66%), Continuous - C (67% - 100%)_

**Our Commitment**

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.

By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states.

Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes.

We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran

Required Skill Profession

Other General