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Remote Tech Support Rep, Bilingual French (Tier 1/IT Help Desk) Job Opening In united states, USA – Now Hiring CGS


Job description

Description

Position: Technical Support Representative (Tier 1/IT Help Desk) - Call Center


Position Overview :

  • Respond to customer's requests for IT technical services, answering questions on the function and use of products within a call center environment.

    This is a call center, IT help desk position.

    To be considered, you must have strong technical knowledge of PCs along with critical thinking and troubleshooting skills.
  • Schedule:

  •  Paid training.

  • This position is full-time, 5 days per week.

  • Essential Functions:

  • Screen and handle calls as appropriate.
  • Type and enter information into a database while a customer is speaking.
  • Recognize research, isolate and resolve information system problems.
  • Recognize customer's problems that should be escalated to the next level for resolution following established protocols.
  • Demonstrate quality communications skills and exhibit a high level of professionalism with extreme sensitivity to customer satisfaction.
  • Maintain appropriate records and prepare reports as required.
  • Performs other duties and tasks as assigned by the Team Lead.

  • Personal Skills and Knowledge:

  • High School Diploma or the equivalent.
  • Experience working in technical support and/or education in IT.
  • Experience using and supporting: Microsoft Windows 7, Windows 10, Microsoft Office 2010 - 2013, hardware, local and network printers, Outlook, Outlook 365, Cisco VPN and antivirus.
  • Experience troubleshooting wireless connections.
  • Advance knowledge of Networking.
  • Ability to utilize various databases consecutively with good typing skills.
  • A+, Net+, or Help Desk Tech Certification a plus, but not required.
  • Call center experience, a plus.

  • We provide Medical, Dental, and Vision.






    ##inccgs88

    Required Skill Profession

    Computer Occupations


    • Job Details

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