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Urgent! Remote Tier 1 Customer Support Representative Job Opening In Oak Brook – Now Hiring Insight Global
Job Description
We are seeking an IT Support Specialist for our client in the education space.
This individual will be trained on their proprietary systems, but must possess some technical knowledge, experience working with a ticketing system, and excellent customer service skills
Two Openings:
Central Time
7AM-4PM Friday - Tuesday
11AM - 8PM Wed - Sunday
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
We are an equal opportunity/affirmative action employer that believes everyone matters.
Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
Shifts:
Central Time
7AM-4PM Friday - Tuesday
11AM - 8PM Wed - Sunday
We are seeking a dedicated and customer-focused Tier 1 Customer Support Representative to join our client’s team in the education space.
This is an exciting opportunity to support a mission-driven organization that is transforming the way students and educators engage with technology.
As the first point of contact for users, you will play a critical role in delivering a seamless support experience.
You’ll be trained on proprietary systems and tools, but we’re looking for someone who already brings a solid foundation in technical troubleshooting, a proactive mindset, and a passion for helping others.
Qualifications:
• 2+ years of experience in a Tier 1 IT Support or Technical Customer Service role.
• Familiarity with basic troubleshooting techniques (e.g., password resets, browser settings, clearing cache/cookies).
• Experience using a ticketing system (e.g., Zendesk, Freshdesk, ServiceNow).
• Excellent customer service skills with a strong sense of empathy, patience, and professionalism.
• Strong verbal and written communication skills, including polished phone etiquette.
• Ability to work independently in a remote environment with a reliable internet connection.
• Comfortable learning new systems and adapting to evolving processes.
Key Responsibilities:
• Provide first-level technical support via phone, email, and chat to educators, administrators, and students.
• Troubleshoot common issues such as password resets, browser compatibility, cache/cookie clearing, and basic connectivity problems.
• Accurately log and manage support tickets using a ticketing system, ensuring timely follow-up and resolution.
• Communicate clearly and empathetically with users, maintaining a professional and courteous tone at all times.
• Collaborate with internal teams to escalate complex issues and ensure customer satisfaction.
• Maintain up-to-date knowledge of system updates, product features, and support protocols.
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Unlock Your Remote Tier Potential: Insight & Career Growth Guide
Real-time Remote Tier Jobs Trends in Oak Brook, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Remote Tier in Oak Brook, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 64993 jobs in United States and 41 jobs in Oak Brook. This comprehensive analysis highlights market share and opportunities for professionals in Remote Tier roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Insight Global is currently hiring and seeking a Remote Tier 1 Customer Support Representative to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Remote Tier 1 Customer Support Representative Jobs Oak Brook.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Insight Global adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Remote Tier 1 Customer Support Representative Jobs United States varies, but the pay scale is rated "Standard" in Oak Brook. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Remote Tier 1 Customer Support Representative typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Remote Tier 1 Customer Support Representative interview at Insight Global, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Insight Global's products or services and be prepared to discuss how you can contribute to their success.
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