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Urgent! Reserve Dispatcher (Part Time) Job Opening In San Francisco – Now Hiring University Of San Francisco



Job description

Description

:

Examples of essential Duties and Responsibilities:

  • Receives emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers.

  • Dispatches Officer and CSO field units to specific locations using a two-way radio while documenting all actions in the computer-aided dispatch system.
  • Evaluates incoming reports of police, fire, and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel and coordinates with SF DEM for Fire/EMS response.

  • Receives requests for emergency and non-emergency services and liaisons with other USF departments as needed.
  • Monitors, coordinates, and accurately maintains the status of incidents and records of dispatched personnel.
  • Maintains familiarity with area geography including major streets and campus buildings.
  • Maintains understanding of current public safety policies and procedures for the USF Department of Public Safety.

  • Responds to routine and non-routine inquiries regarding public safety; properly classifies and prioritizes any report or complaint and determines appropriate course of action; provides appropriate referrals as necessary.
  • Demonstrate professionalism, courtesy, empathy, and excellent customer service.
  • Works various 8-hour or 12-hour shifts, or longer, including day shift, swing shift, night shift, weekends, holidays, and overtime.
  • Perform other related duties as assigned.
  • Qualifications:

    Education:

  • High School Diploma required; college degree preferred.
  • Knowledge:

  • English language, spelling, grammar and punctuation.
  • Customer service and interpersonal communications principles.
  • Computer operation and use in office and Communications Center environments.
  • Basic principles in communicating by means of telephone and/or face to face contact.

  • Skill/Ability to:

  • Communicate clearly and concisely, in English, both orally and in writing.
  • Comprehend, interpret, relay and document information via telephone, computer software or other related technology.
  • Screen and interpret general data and filter relevant information.
  • Effectively communicate with and elicit information from upset and irate community members.
  • Learn and operate Computer Aided Dispatch (CAD) Systems and other related technology.
  • Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations.
  • Perform multiple tasks simultaneously.
  • Listen, understand and relay information via telephone and in person.
  • Remain calm and controlled under stressful periods while projecting a professional demeanor.
  • Exercise independent judgment and work with a minimum of supervision.

  • Establish and maintain positive and courteous working relationships with customers, the community and co-workers.
  • Work with the Communications Center team while maintaining assigned job responsibilities and duties.
  • Anticipate and adapt to fluctuating workloads in the Communications Center.
  • Communicate and receive constructive feedback and opinions to affect change.
  • Access and refer to information using available resources.
  • Read, interpret, understand and follow written and oral instructions and/or information.
  • Other requirements of the position:

  • Possess good moral character and psychological suitability as determined by a thorough lawful background check, obtaining and submitting a BSIS guard card which includes fingerprinting, and a psychological evaluation.
  • Be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts.
  • Be willing to work 12 to 16 hours per day.
  • Be willing to accept overtime assignments, including last minute spontaneous mandatory assignments.
  • Successful completion of P.O.S.T. Dispatcher course should be completed within one year of appointment.

    (paid by USF)
  • Selection Process:

  • Apply Online
  • Communications Center Sit Along / Patrol Ride Along
  • Panel Interview
  • Submit Personal History Statement (PHS)
  • Obtain/Submit BSIS Guard Card
  • Lawful Background Check (must be free of felonies and/or violent misdemeanors)
  • Psychological Examination
  • Full-Time/Part-Time:

    Part time

    Pay Rate:

    Hourly

    Salary Range :

    28.01/hour


    Required Skill Profession

    Material Recording, Scheduling, Dispatching, And Distributing Workers



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      Unlock Your Reserve Dispatcher Potential: Insight & Career Growth Guide


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