Urgent! Residential Support Representative 1 – Phone Job Opening In Raleigh – Now Hiring Schlage Lock Company LLC
Creating Peace of Mind by Pioneering Safety and Security
Residential Support Representative 1-Phone-US Remote
(Availability to work Monday to Friday from 8AM-4:30PM EST)
At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere.
That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role.
Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed.
At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.
Job Summary:
Residential Support Representative 1
Are you looking for an opportunity to work in a fast-paced company that does meaningful work?
Are you looking for a company that offers competitive pay and opportunities for growth and advancement?
If so, we may be the company for you.
We are Allegion and we help keep people safe and secure wherever they live, play, and work through our innovative products.
We are looking for people with technical or mechanical aptitude that enjoy learning new things, solving problems, and are passionate about helping others to join our Residential Support team!
What it means to be a Residential Support Representative at Allegion:
As a Residential Support Representative, you are a crucial part of the Schlage team, responsible for driving consumer loyalty for the Security business through exceptional customer service, warranty support, pre-purchase support, technical support, and issue resolution.
This role will portray a positive image for the company by providing superior customer service, accurately addressing all customer inquiries in a professional and courteous manner, and acting as a customer advocate to continually improve the level of customer satisfaction.
What You Will Do:
Customer Experience and Support
Provide positive customer experiences to help troubleshoot basic technical problems primarily through verbal communication over the phone, both inbound and outbound.
May also need to provide support via our digital channels as needed.
Assist customers in troubleshooting issues with Schlage products and ensure a resolution or suitable next steps.
Escalate or seek guidance from internal resources or SME’s as needed.
Guide customers through how-to-related inquiries such as installation, app setup, product registration, etc.
Be the voice of the customer by communicating case drivers and known issues to internal stakeholders, ensuring a swift resolution.
Build trust through complete follow-through on customer commitments.
Education and Development
Learn, develop, and maintain product knowledge of mechanical and electronic Allegion consumer products and components.
Level up through continued education and gaining knowledge of more complex troubleshooting scenarios and advanced Allegion products such as integrated locks.
Participate in ongoing training and development to enhance product knowledge and customer service skills.
Develop a working knowledge of all reference material, such as product catalogs, manuals, instruction sheets/templates, and price books.
Performance and Values
Adhere to processes and maintain a high quality of performance.
Participate in team activities and engage with fellow Allegion team members positively and respectfully.
Meet set goals and metric expectations consistently.
Support Allegion's values and mission to create a customer-centric culture.
What You Need to Succeed:
Minimum 3 years of customer service experience preferred.
A HS Diploma or GED is required; an associate’s degree is preferred.
Ability to type 55 wpm, corrected speed.
1+ years’ experience handling high-volume inquiries.
Strong written and verbal communication skills, with proper grammar and punctuation knowledge.
Knowledge of and the ability to perform basic computer skills.
Working knowledge of PC-based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications.
Familiarity with and/or comfort in using smart device applications is preferred.
Ability to multi-task, prioritize, and manage time efficiently.
Ability to identify recurring customer issues.
Ability to develop cross-functional, professional working relationships.
Availability to work Monday to Friday from 8AM-4:30PM EST
Why Work for Us?
Allegion is a Great Place to Grow your Career if:
You're seeking a rewarding opportunity that allows you to truly help others.
With thousands of employees and customers around the world, there’s plenty of room to make an impact.
As our values state, “this is your business, run with it”.
You’re looking for a company that will invest in your professional development.
As we grow, we want you to grow with us.
You want a culture that promotes work-life balance.
Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
You want to work for an award-winning company that invests in its people.
Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.
What You’ll Get from Us:
Health, dental and vision insurance coverage, helping you “be safe, be healthy”.
Competitive Paid Time Off.
A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period.
Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses.
Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses.
Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury.
Life Insurance – Term life coverage with the option to purchase supplemental coverage .
Tuition Reimbursement .
Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards.
Employee Discounts through .
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through Clifton Strengths assessment & coaching.
Compensation: This range is provided by Allegion.
Your actual pay will be based on your skills and experience.
The expected Base Salary Range: $32,900 to $66,900.
The actual compensation will be determined based on experience and other factors permitted by law.
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Unlock Your Residential Support Potential: Insight & Career Growth Guide
Real-time Residential Support Jobs Trends in Raleigh, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Residential Support in Raleigh, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 45768 jobs in United States and 169 jobs in Raleigh. This comprehensive analysis highlights market share and opportunities for professionals in Residential Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Schlage Lock Company LLC is currently hiring and seeking a Residential Support Representative 1 – Phone to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Schlage Lock Company LLC adheres to the cultural norms as outlined by Expertini.
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Before the Interview:To prepare for your Residential Support Representative 1 – Phone interview at Schlage Lock Company LLC, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Schlage Lock Company LLC's products or services and be prepared to discuss how you can contribute to their success.
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