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Resource Coordinator (Dispatcher) Job Opening In Henrico – Now Hiring Convergint


Job description

Job Details

Description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Resource Coordinator to join our amazing culture.

In this role, you will be responsible for scheduling and dispatching Convergint Technicians in response to service calls, as well as ensuring tickets are closed out properly.

Coordinators will assist and support account managers, territory managers, and internal/external business partners to resolve service work orders.

Support will be provided by clearly communicating in a user-friendly, professional manner.

As a Resource Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows.


For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.


Who You Are


You have a passion for providing world-class service to customers, colleagues, and communities.

You are a person of integrity with a commitment to growth, accountability and delivering results.

You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home.

You want to grow with us and deliver results as an exceptional Resource Coordinator.


Who We Are


With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider.

We realize the importance of diversity in achieving that goal.

Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.

We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.


What you’ll do with “Our Training and Your Experience”

  • Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.

  • Schedule Convergint service technicians using ticketing system in effort to meet customer priorities and SLA’s;

  • Deliver service and support updates and resolutions to internal and external business partners;

  • Interact with customers to provide service updates in response to inquiries, concerns, and requests about work orders;

  • Gather customer’s/Technicians information and determine next steps and resolution;

  • Generate work order tickets in accordance to service requests submitted by Convergint customers;

  • Research required information using available resources;

  • Follow standard processes and procedures;

  • Identify and escalate priority issues to account management per Client specifications;

  • Redirect problems and escalations to appropriate resource;

  • Accurately process and record call transactions using a ticketing system;

  • Ensure tickets have required information for closure process;

  • Manage client service request inbox for requests and updates.

  • Monitor part tracking and work to schedule technicians upon part arrival;

  • Organize ideas and communicate oral messages appropriate to listeners and situations;

  • Follow up and make scheduled call backs to customers where necessary;

  • Stay current with system information, changes and updates.
  • What You’ll Need

  • Strong ability to work independently and as a team member.

  • Prior experience working in a business office environment, particularly in that of a service-type organization.

  • Willingness to work in an office full-time.

  • Excellent verbal, written and interpersonal communication skills and ability to deal with a wide cross section of people both internal and external to the business.

  • Strong attention to detail.

  • Service skills and awareness for customer care/satisfaction.

  • Strong computer skills - Word / Excel.

  • Excellent organizational skills and the ability to handle multiple projects simultaneously within tight deadlines.

  • Shows initiative engages in proactive behavior and looks for opportunities.

  • Strong analytical skills necessary to resolve problems and look for solution.

  • Strong financial analytical skills including cost control.

  • Strong ability to facilitate a collaborative working environment for customers and team members.
  • Company Benefits


    Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company.

    We offer a variety of programs and exceptional benefits:

  • 10 Company Holidays and Paid Time Off starting at 13 days annually

  • Fun & Laughter Day Off

  • Medical, Dental & Vision Plan

  • Life insurance & Disability Plan

  • Wellness Program

  • 401K Matching Plan

  • Colleague Assistance Program

  • Tuition reimbursement

  • Competitive salary and compensation plan

  • Vehicle reimbursement plan or company vehicle

  • Corporate Social Responsibility Day

  • Cell phone reimbursement (if applicable)

  • Paid parental leave
  • Requirements:


    Education: High School/GED or equivalent


    Preferred Experience: 

  • 1-3 years administrative support, office management or equivalent

  • Prior dispatching experience preferred

  • Prior experience working for a service driven organization
  • Convergint is an Equal Opportunity Employer.


    Visit our Convergint to learn more about the company and the exciting opportunities available.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

    For further information, please review the notice from the Department of Labor.

    Required Skill Profession

    Material Recording, Scheduling, Dispatching, And Distributing Workers


    • Job Details

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    Unlock Your Resource Coordinator Potential: Insight & Career Growth Guide


    Real-time Resource Coordinator Jobs Trends (Graphical Representation)

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    Are You Looking for Resource Coordinator (Dispatcher) Job?

    Great news! is currently hiring and seeking a Resource Coordinator (Dispatcher) to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Convergint adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Resource Coordinator (Dispatcher) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Henrico. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Resource Coordinator (Dispatcher)?

    Key qualifications for Resource Coordinator (Dispatcher) typically include Material Recording, Scheduling, Dispatching, And Distributing Workers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Resource Coordinator (Dispatcher) Job Success

    Convergint interview tips for Resource Coordinator (Dispatcher)

    Here are some tips to help you prepare for and ace your Resource Coordinator (Dispatcher) job interview:

    Before the Interview:

    Research: Learn about the Convergint's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Resource Coordinator (Dispatcher) interview at Convergint, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Convergint's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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