Rooms Operations Manager

Job description

**Additional Information**
**Job Number** 25149458
**Job Category** Rooms & Guest Services Operations
**Location** Renaissance Charlotte SouthPark Hotel, 5501 Carnegie Blvd, Charlotte, North Carolina, United States, 28209VIEW ON MAP (https://www.google.com/maps?q=Renaissance%20Charlotte%20SouthPark%20Hotel%2C%205501%20Carnegie%20Blvd%2C%20Charlotte%2C%20North%20Carolina%2C%20United%20States%2C%2028209)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**Bonus Eligible:** Y

**JOB SUMMARY**

Supports the successful execution of all operations in the hotel operations departments (including Front Office, Engineering/Maintenance and Housekeeping) and managing staff.

Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Ensures that standards and procedures are being followed.

**CANDIDATE PROFILE**

**Education and Experience**

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area

**CORE WORK ACTIVITIES**

**Supporting Rooms Operations Team**

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

• Assists in ensuring that the team has the capabilities to meet expectations.

• Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.

**Supporting Property Rooms Operations Function(s)**

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

**Managing and Monitoring Activities that Affect the Guest Experience**

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Ensures all team members meet or exceed all hospitality requirements.

**Assisting in Managing Profitability**

• Assists in performing required annual Quality audit with GM & RD.

• Ensures a viable key control program is in place.

• Understands financial statements, sales and activity reports, and other performance data.

The hourly pay range for this position is $27.40 to $34.13.

Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.

Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting.

Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting.

Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening.

They see business travel as an adventure because they see all travel as an adventure.

Where others may settle for the usual, our guests see a chance to bring home a great story.

And so do we.

We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests.

If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels.

In joining Renaissance Hotels, you join a portfolio of brands with Marriott International.

**Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.

Required Skill Profession

Other General