Sales Operations Analyst I

Job description

Our client, a leader in the tech industry, is seeking a highly analytical and proactive Sales Operations Analyst to join their team.

In this role, you’ll play a key part in protecting e-commerce operations by investigating and resolving chargeback disputes with speed and precision.
Responsibilities:

+ Collaborate cross-functionally (XFN) with teams including Sales Engineering, Data Science, and Operations to gather necessary information and resolve disputes.

+ Manage and resolve chargeback disputes in a timely and efficient manner.

+ Investigate and analyze chargeback disputes to determine their validity and root causes.

+ Utilize strong analytical skills to perform deep-dive analysis on transactional and customer data to identify trends, patterns, and anomalies to contest disputes.

+ Proactively identify potential issues in the chargeback process and recommend solutions to mitigate risks.

+ Pull and sanitize data from various sources to conduct comprehensive investigations and derive actionable insights.

+ Communicate findings and recommendations clearly and effectively to stakeholders at all levels of the organization.

+ Communicate with customers, merchants, and banks to gather information and resolve disputes.

+ Ensure compliance with industry regulations and company policies.

+ Identify and address any fraudulent activity or patterns of abuse.

Requirements / Skills:

+ Verbal and written communication skills, attention to detail, customer service, and interpersonal skills.

+ Ability to work independently and manage one’s time.

+ Strong analytical skills with the ability to conduct detailed investigations and data analysis.

+ Experience in e-commerce and a solid understanding of e-commerce flows and the chargeback process.

+ Ability to collaborate effectively with cross-functional teams (XFN) to achieve common goals.

+ Proactive mindset with a strong ability to identify issues and implement solutions.

+ Proficiency in pulling, sanitizing, and analyzing data using tools such as Excel, SQL, or similar.

+ Excellent communication skills, both written and verbal, to articulate complex findings and recommendations.

+ Knowledge of industry regulations and standards (e.g., PCI-DSS, GDPR).

Preferred Qualifications:

+ Previous experience specifically in chargeback disputes management or fraud prevention within e-commerce.

+ Familiarity with payment processing systems and platforms.

+ Experience using data visualization tools to present insights (e.g., Tableau, Power BI).

Additional Information:
This is a contractor position requiring flexibility and the ability to work independently while delivering high-quality results within deadlines.

If you are passionate about e-commerce operations, have a keen eye for detail, and thrive in a dynamic, collaborative environment, we encourage you to apply.
Pay and Benefits
The pay range for this position is $30.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fremont,CA.
Application Deadline
This position is anticipated to close on Oct 28, 2025.
h4>About TEKsystems:
We're partners in transformation.

We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership.

TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services.

We accelerate business transformation for our customers.

Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services are Allegis Group companies.

Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Required Skill Profession

Other General