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Sales Representative & Account Manager - Open-Source Solutions Job Opening In Traverse City – Now Hiring Sangoma


Job description

Sangoma is a global leader in Unified Communications, VoIP, and open-source telephony solutions, trusted by businesses of all sizes in more than 150 countries.

As the steward of FreePBX, the world’s most popular open-source PBX platform, Sangoma provides a robust ecosystem of hardware, software, SIP trunking, and cloud-based communication services that power everything from small offices to large enterprises.

Our solutions include FreePBX, Asterisk, UCaaS, CCaaS, SIP trunking, VoIP gateways, IP phones, and collaboration tools, empowering organizations to communicate smarter and scale more efficiently.

By combining the innovation of open-source with enterprise-grade reliability, Sangoma helps businesses lower costs, improve flexibility, and stay connected.

Your Role:

As a Sales Representative & Account Manager, you will drive new revenue growth while nurturing existing customer relationships within the FreePBX and Sangoma ecosystem.

You’ll work directly with IT decision-makers, SMBs, mid-market enterprises, and reseller partners to deliver the right mix of open-source and commercial solutions to meet their business needs.

  • Drive new business development by identifying, qualifying, and closing new opportunities for FreePBX-certified hardware, SIP trunking, UCaaS/CCaaS solutions, and Sangoma commercial modules.
  • Manage a pipeline of prospects and accounts, ensuring consistent follow-up and conversion through proactive outreach and relationship building.
  • Act as the primary contact for inbound leads, converting interest into sales opportunities.
  • Maintain strong relationships with existing customers, identifying upsell, cross-sell, and renewal opportunities within their communications infrastructure.
  • Manage the full sales cycle from discovery and needs assessment to presenting solutions, negotiating, and closing deals.
  • Provide accurate sales forecasts, track KPIs, and document all interactions in the CRM (HubSpot/Salesforce).
  • Maintain and grow assigned key accounts, ensuring high levels of satisfaction, retention, and revenue expansion.
  • Collaborate internally with technical, support, and operations teams to ensure seamless delivery and an excellent customer experience.
  • Stay informed about open-source market trends, competitive offerings, and evolving customer needs to effectively position Sangoma solutions.
  • Meet or exceed sales quotas, account growth targets, and retention metrics while contributing to overall team success.

Target Customers

  • SMBs & Mid-Market Enterprises seeking cost-effective, scalable VoIP and Unified Communications solutions
  • Managed Service Providers (MSPs) and IT Resellers deploying FreePBX or Asterisk-based systems
  • Call centers and hosted PBX providers needing UCaaS/CCaaS platforms
  • Organizations migrating from legacy PBX systems to modern SIP/VoIP infrastructures
  • International markets leveraging FreePBX for localized deployments

Requirements

Your Background

  • 3–5 years of sales experience in technology, preferably VoIP, PBX, or open-source software solutions
  • Experience with account management, maintaining long-term client relationships while driving revenue growth
  • Familiarity with FreePBX, Asterisk, or open-source telephony ecosystems is a strong plus
  • Proven ability to consistently meet or exceed sales targets in a fast-paced, competitive environment
  • Strong communication, negotiation, and presentation skills for both technical and non-technical audiences
  • Highly organized with excellent time management and multitasking abilities
  • Proficient with CRM platforms (HubSpot, Salesforce) and productivity tools like Google Workspace or Microsoft Office

Benefits

What We Offer:

  • Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability), effective after a short waiting period
  • Flexible PTO plan & Company Holidays
  • Employee Stock Purchase Program
  • Entrepreneurial work environment partnered with high-growth career opportunities
  • We offer a competitive salary ranging from $55,000 to $70,000 plus a variable commensurate with years of experience in this specific position and the candidate's location. 


Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

 You must be authorized to work in the United States full-time for any employer.

No agencies, please.

Required Skill Profession

Sales Representatives, Wholesale And Manufacturing


  • Job Details

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Unlock Your Sales Representative Potential: Insight & Career Growth Guide


Real-time Sales Representative Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Sales Representative in Traverse City, United States, highlighting market share and opportunities for professionals in Sales Representative roles.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sangoma adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Sales Representative & Account Manager Open Source Solutions Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Traverse City. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Sales Representative & Account Manager Open Source Solutions?

Key qualifications for Sales Representative & Account Manager Open Source Solutions typically include Sales Representatives, Wholesale And Manufacturing and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Sales Representative & Account Manager Open Source Solutions Job Success

Sangoma interview tips for Sales Representative & Account Manager   Open Source Solutions

Here are some tips to help you prepare for and ace your Sales Representative & Account Manager Open Source Solutions job interview:

Before the Interview:

Research: Learn about the Sangoma's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Sales Representative & Account Manager Open Source Solutions interview at Sangoma, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sangoma's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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