Salesforce Developer

Design, code, test, and implement customized solutions on the Salesforce platform to meet business requirements.

Develop and maintain custom applications using Apex, Visualforce, Omni Studio, and other relevant technologies.

Identify and troubleshoot issues within Salesforce or integrated third-party platforms, conduct code reviews and make necessary modifications.

Create and maintain new Salesforce features and functionality.

Recommend best practices to enhance existing Salesforce implementations.

Stay current on new Salesforce features and functionality to continually enhance existing solutions.

Manage Salesforce upgrade schedules, adhering to IT best practices.

Collaborate with system analysts, application developers, project/product managers, and vendors to implement technology solutions.

Lead system and user acceptance testing to ensure software meets business requirements.

Support business analysts in creating detailed and structured test plans and test cases.

Validate test results and establish technical mitigation strategies as needed.

Obtain testing approvals from stakeholders.

Work in Agile delivery methodologies.

Apply creative and analytic problem-solving, promoting teamwork, innovation, and excellence.

Provide expert consultation throughout all phases of the project and product development cycle.

Address support requests and issues related to Salesforce CRM solutions and associated platforms for critical business functions.

Maintain up to date knowledge of CRM solutions, including new releases and functionality.

Keep technical documentation current and develop operational strategies for platforms and systems.

Lead internal teams in Root Cause Analysis (RCA) and Corrective Action (CA) planning to resolve design gaps and performance issues, and report on implementation status.

Mentor and provide leadership to team members.

Ensure team compliance with enterprise standards and processes.

Manage scope and risk for small to medium technical projects using standard documentation.

Participate in Agile planning and schedule project team meetings.

Report on project milestones, deliverables, dependencies, risks, and issues.

Communicate across the organization to escalate risks and issues when necessary.

Serving Customers.

Displaying Creativity.

Prioritizing and Organizing.

Acquiring and Analyzing Information.

Supporting Coworkers.

Full-Time.

35 hours per week; Monday through Friday with a one-hour lunch break in a hybrid modality with one day a month required to be in the office.

This position requires that certain duties be regularly performed outside normal working hours.

The incumbent must be readily available outside of business hours and days to respond to production emergencies and critical or time-sensitive incidents.

Potential for frequent interrupted nights and weekends.

This position is expected to be on call and available to work remotely to address emergency IT issues, during unplanned closures or weather emergencies.

OIT staff are prohibited from taking non-emergency leave during the three-week period at the start of each semester, this includes the week before the start of the Fall and Spring term and the first two weeks of classes for the Fall and Spring term.

Requests for support peak during these times and system availability is also critical, which requires all staff members to be working during these times.

This position is union eligible.

$110,000 - $120,000 annually.

Bachelor's degree or equivalent.

2 - 4 years of relevant experience.

Bachelor's degree.

3 - 5 years of relevant experience.

Salesforce certifications preferred, such as Platform Developer I or II, or App Builder.

Proficient understanding of the Salesforce ecosystem, including the Salesforce Lightning framework, Salesforce CRM Platforms, and Salesforce Marketing Cloud.

Demonstrable experience developing technology solutions on the Salesforce platform with knowledge of Apex, Visualforce, Omni Studio, and other Salesforce development technologies.

Understanding of Salesforce Object Query Language (SOQL) and the Salesforce data model including standard and custom objects, relationships, and fields.

Experience in product testing and debugging.

Experience with web technologies like HTML, CSS, JavaScript, and jQuery.

Ability to work with Salesforce Experience Cloud or other collaboration tools.

Familiarity with DevOps and continuous integration/deployment (CI/CD) processes.

Experience working as a technical subject matter expert in a higher education environment.

Experience with Salesforce Education Cloud.

Ability to communicate technical concepts effectively to technical and non-technical stakeholders.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

Hiring offers for this position are contingent on successful completion of a background check.

Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.

Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

American University is an employer.