Salesforce Engagement Manager I

Job description

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today.

We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders.

We deliver cloud, data and customer experience solutions.

Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise.
We value deep relationships, dedication to serving others and inclusion.

We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words.

We exist to create significant opportunities for people to achieve fulfillment through career success.
Ready to join us?
Here’s what the opportunity supported through our TGS Talent Acquisition Team requires:
Position Overview
The Salesforce Engagement Manager I (EM I) is a delivery leadership position within the TEKsystems Global Services' organization and responsible for managing one or more engagements or engagement teams at a time.
The Salesforce EM I is responsible for managing customer expectations through regular check-ins and timely updates on engagement progress.

The EM I ensures service delivery as well as that the outcomes align with client success criteria.

The role quantifies the business benefits of engagement outcomes throughout the engagement lifecycle and requires strong project management skills, proficiency in relevant technical practices, and a proven track record of successful client engagements.
The Salesforce EM I is measured by customer satisfaction, customer retention/expansion, financial targets achieved, and billable utilization for all engagements in their portfolio.

Additionally, the position may require travel several times per year.
Essential Job Duties and Responsibilities:
• Engagement Management: Overseeing Salesforce engagements to ensure objectives are met, delivered on time, and within budget.

Additionally, ensuring internal compliance requirements are met.
• Financial Management: Managing the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability.
• Resource Allocation and Optimization: Ensuring efficient utilization of resources across engagements as well as optimizing team performance and engagement outcomes.
• Risk Management and Mitigation: Identifying potential risks early and implementing strategies to mitigate them while ensuring engagement stability.
• Client Relationship Management: Building rapport and maintaining relationships with client stakeholders to understand their long-term goals and align services accordingly.
• Stakeholder Communication: Providing regular updates to internal/external stakeholders on engagement progress, challenges, and outcomes.
• Performance Reporting: Preparing detailed performance reports and presenting them to senior management and clients.
• Team Leadership and Development: Leading engagement teams, mentoring junior resources, and fostering a collaborative team environment.
• Client Satisfaction and Retention: Focusing on client satisfaction and retention by delivering high-quality services and addressing any issues promptly.
• Business Development: Identifying opportunities and collaborating with sales/practice partners for upselling and cross-selling to existing clients, contributing to organic business growth.
Behavioral Competencies and Responsibilities:
• Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy , and enthusiasm.
• Communicates Effectively: Developing and delivering multimode communications that convey a clear understanding of the unique needs of different audiences.

Actively listening to understand customer needs and articulates solution options clearly.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.

Taking a consultative approach to propose solutions that benefit the customer and solving their business needs by being a trusted partner and advisor.
• Drives Results: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.

Hosting regular meetings with the team and encourages input from others.
• Collaboration: Working well with cross-functional teams and fostering a collaborative environment to achieve common goals.
Education and Certifications:
• Bachelor’s Degree or equivalent, relevant experience
• Certifications: PMP and/or IAOP (Outsourcing Professional) & Scrum Master certification
• Any Salesforce Certifications are a huge plus
• Methodologies: Exposure to Agile methodologies: Scrum, Kanban, SAFe, XP
Skills and Abilities:
• Excellent oral and written communication skills
• Analysis and problem-solving skills
• Time management and organizational skills
• People management skills
Pay and Benefits
The pay range for this position is $80000.00 - $120000.00/yr.
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.
Our full-time, internal employment benefits include the following:
• Medical, Dental, and Vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life and AD&D for employee and dependents)• Short and Long-Term Disability• Health Spending Account (HSA)• Transportation Benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Oct 29, 2025.
h4>About TEKsystems:
We're partners in transformation.

We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership.

TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services.

We accelerate business transformation for our customers.

Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services are Allegis Group companies.

Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Required Skill Profession

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